Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jemma Crowther

Central Coast,NSW

Summary

I am a fourth year Education student at The University of Newcastle, expected to graduate in December 2023. I completed my Higher Education at Lisarow High School in 2019, during my time here i also completed my Hospitality Food and Beverage Certificate as part of my studies. I have worked at McDonald's since 2015 to current where i have achieved several promotions as high as independently and successfully lead a People Performance Department. In this time i also achieved receiving a 'Manager of the Quarter' award within my Franchise due to my work, involvement and dedication to my work. I also achieved through this job, completing a Retail Management Certificate, Food Safety Supervisor Certificate and participating in selected program 'Developing Future Leaders' where i am working towards completing a business manager certificate and successfully graduated from the course.

Overview

8
8
years of professional experience

Work History

Casual Teacher

Department Of Education
03.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Manager

McDonald's
10.2015 - 07.2023
  • Managed a team and restaurant, working towards provided key metrics, also managing cash-handling, food handling, food safety, WHS, security within the restaurant
  • In this position, i have also engaged in hiring, people management, interviewing, people development and training and managing a selected training team within the restaurant.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Floor Staff

Gosford RSL
09.2019 - 02.2021
  • In this position i worked within the bistro and cafe, handling and serving food, serving customers and assisting in the running of events within the venue.

Education

Higher School Certificate -

Lisarow High School

Bachelor of Education, Secondary - Food Technology, Design And Technology, Special Ed

University of Newcastle

Skills

  • Safety Awareness
  • Classroom and Activity Supervision
  • Time Management
  • P&L Responsibility
  • Critical Thinking
  • Training and Development
  • Employee Recruitment Expertise
  • Employee Schedule Management
  • Customer Service Best Practices
  • Judgment and Decision-Making
  • Employee Performance Evaluations
  • Train Employees
  • Managing Deliveries

References

Simone Cowper from Tamworth High School

simone.googe3@det.nsw.edu.au · 0438 199 782

Amanda Ridgewell from Tamworth High School

amanda.ridgewell@det.nsw.edu.au · 0411832662

Alex Hughes from Nisbets Catering Equipment
0414 444 150

Timeline

Casual Teacher

Department Of Education
03.2023 - Current

Floor Staff

Gosford RSL
09.2019 - 02.2021

Manager

McDonald's
10.2015 - 07.2023

Higher School Certificate -

Lisarow High School

Bachelor of Education, Secondary - Food Technology, Design And Technology, Special Ed

University of Newcastle

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Jemma Crowther