Jemma Green
13 Lae Street Soldiers Hill ,QLD
Summary
Accomplished Assistant Manager with in-depth experience, Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building atmosphere, collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Receptionist
AWX Labour Hire
2024.07 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered around 25-30 phone calls promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
Salesperson
Harvey Norman
2023.12 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Store Manager
McDonald's Restaurant
2015.10 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Completed routine store inventories.
- Assisted store manager in meeting standards for customer service and quality.
- Coached employees for handling various aspects of sales, complicated issues, and difficult customers.
- tasked with scheduling rosters for all store employees
- Assisted the Supervisor in the interview process of prospective employees and provided feedback.
- Tracked cash handling and prepared bank deposits.
- Successful at managing A team of employees at Robina McDonald's retail store.
- Managed inventory control processes and amended orders to suite store consumption volume, control costs, and maintain sales floor levels to meet customer needs.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed workplace safety and hazard inspections.
- Whilst working as an Assistant Manager i have been rotated to various stores throughout the Gold Coast to improve productivity and boost profit margins.
Education
High School Diploma -
Robina State High School
Robina, QLD10.2018
Skills
- Management stock/Ordering
- Time Management
- Store Organization
- Business Development
- Customer Service Management
- Employee Roster Scheduling
- Flexible Schedule
- Staff Supervision
- Team Building and Leadership
- Incident Reports
- Mentoring and Coaching
- Hiring and Training
- Business Development and Planning
- Problem-Solving
References
Glen Hordern - Glen@jamadu.com - 0404025099
Ammar Janif - 0448239108
Sarah Lewthwaite - 0417194049
Carleen Benette - 0414714878
Timeline
Receptionist
AWX Labour Hire
2024.07 - Current
Salesperson
Harvey Norman
2023.12 - Current
Assistant Store Manager
McDonald's Restaurant
2015.10 - Current
High School Diploma -
Robina State High School
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