Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jemma Mcmillan

Jemma Mcmillan

Skin Clinic Owner
Melbourne,VIC

Summary

Radiating warm and approachable demeanor, combined with passion for beauty and wellness. Possesses comprehensive knowledge of skincare treatments and cosmetic techniques, with proficiency in client consultations and personalised treatment plans. Dedicated to enhancing client satisfaction and contributing to vibrant, welcoming atmosphere.

Overview

17
17
years of professional experience
3
3
Certification

Work History

Allure Beauty Skin Clinic

Jemma Mcmillan
01.2008 - Current
  • Delivered unprecedented service to clients through personalised consultations, making experience unique for each client.
  • Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
  • Developed customised treatment plans tailored to individual client needs, promoting optimal results and long-term success.
  • Continuously updated knowledge of various product lines, ensuring the ability to provide clients with accurate information and tailored suggestions for their specific needs.
  • Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
  • Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
  • Delivered exceptional customer service, maintaining a professional and welcoming environment for clients.
  • Advised clients on relevant lifestyle changes that could positively impact their skin health, reinforcing the importance of a holistic approach to skin care.
  • Increased repeat clientele through expert advice and consistent delivery of high-quality services.
  • Maintained detailed records of client progress, allowing for better-informed decisions regarding future treatment recommendations.
  • Performed chemical peels. LED, skin needling and microdermabrasion treatments to enhance client results while minimising potential side effects.
  • Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences.
  • Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
  • Ensured strict adherence to sanitation guidelines, maintaining a clean and hygienic work environment at all times.
  • Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance.
  • Welcomed clients arriving for appointments.
  • Recommended retail products for at-home use.
  • Created repeat business by developing long-term relationships with regular customers.
  • Discussed procedures and treatment options with clients.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Counsellor

Jemma Mcmillan
05.2018 - 01.2024
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Participated in ongoing professional development trainings to remain current on best practices within the counselling field.
  • Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
  • Supported clients in development of healthy coping strategies, leading to improved life management skills.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided education on mental health topics and resources to clients.
  • Supervised meetings with family members to help create support system for clients.

Education

DIPLOMA IN HEALTH SCIENCE - BEAUTY THERAPY

VUT
01.1999

Skills

  • Strong Teamwork Skills
  • Client Support
  • Supportive Interaction Style
  • Proficient in Task Management
  • Clear Interpersonal Communication
  • Trustworthy and Conscientious

Certification

  • Certificate in Life Coaching
  • Certificate in Meditation Teaching
  • Certificate in Child & Adolescent Psychology and Counselling

Timeline

Counsellor - Jemma Mcmillan
05.2018 - 01.2024
Allure Beauty Skin Clinic - Jemma Mcmillan
01.2008 - Current
VUT - DIPLOMA IN HEALTH SCIENCE, BEAUTY THERAPY

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Jemma McmillanSkin Clinic Owner