Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Jemma Phillips

Brisbane,QLD

Summary

An enthusiastic team member with a background in fast-food service, eager to transition into a role within a cafe. Acknowledged for providing excellent customer service, ensuring cleanliness, and staying composed in fast-paced settings. I am a first year university student who is looking for around 15-25 hours per week of work. I can provide flexibility around availability.

Overview

3
3
years of professional experience

Work History

Team Leader

Hungry Jacks
Annerley, Brisbane, QLD
01.2022 - Current
  • Plays a key role in breaking hourly sales records.
  • Acute awareness of shift sales targets and willingness to meet goals.
  • Proactively manage and delegate tasks across the team to uphold exceptional customer service standards.
  • Upholds outstanding quality control for high volumes of food and drink products.
  • A learnt capability to remain composed within a stressful, fast paced and high intensity environment.
  • Deliver exceptional customer service and customer experience within tight timeframes and expectation.
  • Assist store managers to train new staff members.
  • Ability to problem solve and forward think to rectify issues that may arise.

Football Referee

Holland Park Hawks FC
01.2021 - 07.2022
  • Referee of junior football games.
  • Critical decision making within live game environment.
  • Managing outcomes of both parents and players with kindness and compassion.

Education

Bachelor of Business Management And Communications -

University of Queensland
Saint Lucia, QLD
01-2024

High School Diploma -

Loreto College Coorparoo
Coorparoo, QLD
11-2023

Skills

  • Outgoing, confident and friendly personality
  • Ability to build support and trust quickly through honest communication
  • Handling of cash/card transactions with high accuracy
  • The ability to thrive in a fast paced, high pressure hospitality environment
  • A willingness to learn and constantly develop skills
  • Proactive thinking for both customer experience and business gain

References

Jai Rose

Assistant Manager Hungry Jacks Annerley

0437 724 708

Affiliations

  • Dedicated team sport in Holland Park Hawks Football Club Women's for the last 14 years

Timeline

Team Leader

Hungry Jacks
01.2022 - Current

Football Referee

Holland Park Hawks FC
01.2021 - 07.2022

Bachelor of Business Management And Communications -

University of Queensland

High School Diploma -

Loreto College Coorparoo

Similar Profiles

CREATE PROFILE
Jemma Phillips