Jemma Swarts
Waikiki ,Australia
Summary
I am friendly and mature person, with punctual, good time management skills. I am an organized and motivated employee, genuinely eager to learn new skills with a can do attitude. Not afraid to ask questions when unsure to ensure tasks are preformed safely. Looking to apply for entry-level opportunities to expand my skills while facilitating company growth. Currently a dedicated and detailed, Receptionist with a friendly attitude and drive to exceed in the tasks I am given. Previously an Environmental Field Technician with almost 3 years of experience in prioritising, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
6
6
years of professional experience
Work History
Committee Treasurer
Baldivis Pony Club Senior
Receptionist
RJM Custom Automotive
Perth, WA
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Field Technician
ACOEM, Ecotech
07.2022 - 10.2023
- Ground water monitoring
- Confident on all Alcoa Refinery's, Residues and Mine sites
- Experienced in use of purging pumps, low flow pumps, water level dipping, chlorine sampling, turbidity metering
- 4WD and trailer towing experience
- Liaising with clients
- Drove company vehicles to and from customer locations to perform field jobs
- Serviced and repaired designated equipment to meet company standards and specifications
- Verified system functionality by testing equipment and connections, identifying and correcting problems
- Applied company safety policies consistently when performing daily tasks
- Gathered information and reports, escalating product concerns to field services management
- Used logging tools to collect data from field
- Routinely inspected equipment for preventive and emergency maintenance needs
- Completed scheduled sampling on time to drive quality service
- Collected samples to assess water quality and tested for pH, hardness and sediment levels
- Collected and sent water samples to health labs for review
- Inspected water quality and levels and reported findings to supervisors
- Monitored chemical feed pumps to verify proper chemical dosage in treated water.
Treasurer Volunteer
Baldivis Pony Club
01.2022 - 01.2023
- Receipt of club fees
- Provide treasurer reports at meetings
- Running of events
- Receipting bills, issuing refunds
- Planned and completed group projects, working smoothly with others
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Envriomental Dust Techncian
ACOEM - Ecotech
11.2021 - 07.2022
- Delivered goods and services to customers on time and in excellent condition
- Daily inspect vehicles for cleanliness and checking fuel and oil levels prior to use
- Performed pre-trip inspection checks and reported problems to supervisor
- Documented daily mileage, fuel and other data
- Saved fuel by leveraging GPS to identify faster routes
- Performed on-site installation, routine maintenance and minor repairs to systems
- Delivered outstanding customer service on field visits to meet corporate guidelines
- Collaborated with team members to assess equipment performance needs
- Compliance with Alcoa safety requirements, Trained in dust routes for Kwinana and Wagerup/ Pinjarra
- Trained in lab system.
Treasurer Volunteer
Baldivis Pony Club Junior
01.2020 - 01.2022
- Receipt of club fees
- Provide treasurer reports at meetings.
Serve Operator
Woolworths
09.2018 - 12.2021
- Service
- Repair self-serve machines when broken
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers regarding needs and addressed concerns
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Gate Assistant
West Coast Jetsprints
12.2018 - 04.2021
- Handle money and issue entry tickets
- Customer service - lost tickets, refunds, general problems
- Enforced rules and regulations of recreational facilities to maintain discipline and safety
- Organized, led and promoted interest in recreational activities.
Education
High School Diploma -
Byford Secondary College
Byford, WA01.2019
Peter Carnley Anglican Community School
Kwinana, WA01.2017
Skills
- Materials Management
- Professional Communication
- Excellent customer service
- Workplace Safety
- Preventative Maintenance
- Following Safety Practices
- Troubleshooting and Diagnostics
- Worksite Preparation
- PPE Use
- First Aid/CPR
- Flexible Schedule
- Good Work Ethic
- C-A Drivers License
Additional Information - Personal Achievements
- 2013, 2014, and 2015: Invited to participate in Interschool Athletics due to high achievements at the yearly school athletics carnival.
- 2015: Coaches Award, Serpentine Horse & Pony Club.
- 2016: Eventing Encouragement - Intermediate Award, Serpentine Horse & Pony Club.
- 2017: Eventing Encouragement - Intermediate Award, Serpentine Horse & Pony Club
- 2018: Tilly Award, Serpentine Horse & Pony Club (awarded for dedication to my horse
- 2019: Eventing Award, Serpentine Horse & Pony Club Western Australian Certificate of Education
- 2021: Pony Clubber of the Year, Baldivis Horse & Pony Club
References
- Tanya Uren, Acoem Safety Officer/ Dust Technician, 0421 211 200
- James Furnivall, Acoem Senior Environmental Field Coordinator, 0439 993 459
- Michelle McNamara, RJM Custom Automotive. Owner/ accounts, 0418 913 355
- Luke Fazio, RJM Custom Automotive. Workshop manager, 0426 702 625
Timeline
Receptionist
RJM Custom Automotive
10.2023 - Current
Field Technician
ACOEM, Ecotech
07.2022 - 10.2023
Treasurer Volunteer
Baldivis Pony Club
01.2022 - 01.2023
Envriomental Dust Techncian
ACOEM - Ecotech
11.2021 - 07.2022
Treasurer Volunteer
Baldivis Pony Club Junior
01.2020 - 01.2022
Gate Assistant
West Coast Jetsprints
12.2018 - 04.2021
Serve Operator
Woolworths
09.2018 - 12.2021
Committee Treasurer
Baldivis Pony Club Senior
High School Diploma -
Byford Secondary College
Peter Carnley Anglican Community School