Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jemma Thompson

Bendigo,VIC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Retail Assistant

Woolworths Group
03.2021 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.

Retail Assistant

Target Australia
04.2017 - 12.2020
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Diploma - Community Services

Bendigo TAFE
Bendigo
11.2022

High School Diploma -

Swan Hill College
Swan Hill
12.2019

Skills

  • Upselling Strategies
  • Payment Processing
  • Customer Assistance
  • Persuasive Selling
  • POS Systems
  • Occupational Health and Safety
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement

Certification

  • Certificate II and III in Community Services SUNITAFE - 2018
  • Certificate II in First AID, SUNITAFE - 2022

Timeline

Retail Assistant

Woolworths Group
03.2021 - Current

Retail Assistant

Target Australia
04.2017 - 12.2020

Diploma - Community Services

Bendigo TAFE

High School Diploma -

Swan Hill College

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