Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jen Davis

Taigum,QLD

Summary

Adept at driving financial and operational improvements, my tenure at Suncorp showcases my analytical prowess and relationship-building expertise. Through strategic debt recovery and underwriting, I enhanced efficiency and fostered key partnerships, significantly contributing to organizational goals. My approach combines rigorous financial analysis with effective stakeholder management, setting a benchmark for excellence in the insurance sector.

Overview

17
17
years of professional experience

Work History

Monetary Support Advisor

Suncorp
Brisbane, Qld
07.2019 - Current
  • Managed debt recovery activities for Commercial and Workers Compensation Insurance Premiums, ensuring adherence to credit risk policies.
  • Conducted credit assessments on new and ongoing risks, managing external collection and legal agent relationships.
  • Provided comprehensive reporting and analysis of trends to internal stakeholders, supporting onshore and offshore teams while driving continuous improvement initiatives.
  • Mentored team members to achieve collective goals and fostered a collaborative work environment.
  • Authored process documentation and conducted training sessions to ensure consistent operational standards.
  • Established and nurtured key internal and external relationships to support organizational objectives.
  • Provided insights and data for automation processes, enhancing efficiency.
  • Handled and logged customer complaints, ensuring timely resolution.

Monetary Support Officer

Suncorp
Brisbane, Qld
08.2016 - 11.2019
  • Executed premium collection processes to recover unpaid debts.
  • Assisted in creating and ensuring adherence to Process Documents for Debt Collection.
  • Served as the primary point of contact for internal and external stakeholders, demonstrating strong email and phone communication skills.

Payments & Receipting Officer

Suncorp
Brisbane, Qld
08.2016 - 11.2016
  • Reviewed bank accounts and receipted remittances, ensuring accurate financial records.
  • Processed claim payments and performed reconciliations to maintain account integrity.

Underwriting Support Officer |

Suncorp
Brisbane, Qld
04.2012 - 08.2016
  • Processed new business, renewals, and policy adjustments for accurate reporting.
  • Conducted thorough policy reviews and reconciliations

Personal Lines Underwriter

Suncorp
Brisbane, Qld
12.2007 - 04.2012
  • Managed underwriting processes for new and existing business via Insurance Brokers.
  • Managed and updated both paper and electronic files to support streamlined operations.

Education

High School Diploma -

Kirwan State High School
Townsville, QLD
11-1991

Skills

  • Relationship building
  • Performance analysis
  • Solution-oriented approach
  • Stakeholder management
  • Analytical thinking
  • Industry knowledge
  • Data interpretation
  • Report generation
  • Goal setting
  • Written communication
  • Decision-making
  • Financial analysis
  • Time management
  • Client relationship management
  • Persuasion techniques
  • Conflict resolution

Affiliations

Best Friends Felines, Cat Rescue Organization in Brisbane

  • Foster Carer
  • Coordinator of 12 Foster Carers
  • Fundraising Committee member
  • General Committee member

References

References available upon request.

Timeline

Monetary Support Advisor

Suncorp
07.2019 - Current

Monetary Support Officer

Suncorp
08.2016 - 11.2019

Payments & Receipting Officer

Suncorp
08.2016 - 11.2016

Underwriting Support Officer |

Suncorp
04.2012 - 08.2016

Personal Lines Underwriter

Suncorp
12.2007 - 04.2012

High School Diploma -

Kirwan State High School

Similar Profiles

CREATE PROFILE
Jen Davis