Jenelle Cossutta
Port Melbourne,Vic
Summary
Professional as an International First & Business Flight Attendant with over 20yrs of experience of Customer Service and Safety Performance.
Continuous training at Qantas & VA backs my strengths in Communication & People Services. I appreciate cultural diversity and show sensitivity towards both stakeholders and fellow colleagues. Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cabin Crew
Virgin Australia Pty Ltd
Melbourne , VIC
06.2024 - Current
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Kept cabin neat, clean and professional in appearance.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Maintained a professional appearance at all times while interacting with customers.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Monitored passenger consumption of alcohol on board flights according to company policy.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Pilates Instructor
CorePlus
Port Melbourne, VIC
02.2023 - 06.2024
- Contributed to team success and member needs by working with other instructors to cover classes, and develop new offerings.
- Participated in workshops and development sessions to improve understanding of the discipline and service to clients.
- Documented class attendance and student participation for facility records.
- Built and established lasting relationships using encouragement and personal support.
- Assessed the needs of participants and developed class exercises to address their expectations.
- Promoted classes and facility amenities on social media.
- Coached and encouraged participants during exercises and routines.
- I observed participants during classes, watching for issues and incorrect techniques.
- Recommended modifications of exercises to help participants avoid injuries.
- Prepared for classes in advance, selected and queued music beforehand, and began and ended classes on time for maximum benefit to attendees.
Investigations- Allied Health High Risk Industry
Department of Health
Melbourne, Vic
10.2020 - 07.2022
- Developed case plans and conducted comprehensive investigation tactics to obtain the necessary evidence.
- Trained and mentored field investigators, and worked with the team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Coordinated with staff to clarify information and enforce procedures, resulting in effective problem-solving and smoother operations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Enforced regulations by reviewing Public Health Orders to confirm compliance.
- Produced and submitted accurate and detailed reports to complete inspections.
- Evaluated workplace conformance with COVID-safe standards and public health regulations, implementing immediate strategies to resolve deficiencies.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
First and Business Class Cabin Crew
QANTAS Airways LTD
Melbourne , Victoria
01.2002 - 02.2021
- Deliver an exceptional in-flight experience, demonstrating the airlines’ brand values and upholding service standards to positively differentiate Qantas as the leading airline.
- Maintain current CASA competence and preparedness for safety and emergency responsibilities, and successfully complete Emergency Procedure proficiency requirements.
- Take ownership of, and responsibility for, the resolution of service issues.
- Lead and deliver customer improvement initiatives.
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Responded to any emergencies as instructed, and with utmost efficiency.
- Instructed passengers on safety and emergency procedures, and answered questions related to the flight.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Responded promptly to customer complaints or requests for service during flights.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Education
TAE40116 - Training And Assessment
Swinburne University of Technology
Melbourne, VIC2022
Statement of Attainment - 1V in Government Investigations
ACFEC
ACT10.2020
Health And Safety Representative -
Recovre Vic Training
Victoria07.2020
12 VCE -
Essendon Keilor College
01.1994
Skills
- Documentation and recordkeeping
- Reporting and documentation
- Strategic planning
- Report writing
- Investigation management
- Evidence collection
- Assigning work
- Calm under pressure
- Exceptional problem solver
- Conflict resolution tactics
- Safety
- Team Supervision
- Training
- Experience in leadership
- Friendly, positive attitude
- Issue resolution
- Work flow planning
- Project development and lifecycle
- Project scope
- Presentations
- Document management
- Schedule management
Certification
Health & Safety Representative
IV Certificate in Government Investigations
IV Certificate in Training and Assessment
IV Certificate in Contemporary Pilates and Teaching Methodology
Timeline
Cabin Crew
Virgin Australia Pty Ltd
06.2024 - Current
Pilates Instructor
CorePlus
02.2023 - 06.2024
Investigations- Allied Health High Risk Industry
Department of Health
10.2020 - 07.2022
First and Business Class Cabin Crew
QANTAS Airways LTD
01.2002 - 02.2021
TAE40116 - Training And Assessment
Swinburne University of Technology
Statement of Attainment - 1V in Government Investigations
ACFEC
Health And Safety Representative -
Recovre Vic Training
12 VCE -
Essendon Keilor College
Similar Profiles
Amar SinghAmar Singh
Service Delivery Manager at Coforge Technologies Pty Ltd / Virgin AustraliaService Delivery Manager at Coforge Technologies Pty Ltd / Virgin Australia
Noah NoonanNoah Noonan
Ground Crew Worker at Virgin AustraliaGround Crew Worker at Virgin Australia
David HargreavesDavid Hargreaves
Senior First Officer at Virgin AustraliaSenior First Officer at Virgin Australia