Jenelle Webber

• Coordinating patient referrals.
• Assisting with billing and coding tasks.
• Answering and directing phone calls, addressing patient inquiries and directing them to the appropriate department.
• Monitored and responded to email correspondence, ensuring timely follow-up on inquiries and requests.

• Banking, finance & cash handling.
• Performing health fund checks through the OEC & self-funded quotes for uninsured patients.
• Training new staff across multiple departments.
• Working across multiple sites.
• Teamwork and collaboration with all stakeholders.
• Problem-solving and decision-making in a high-pressure environment.
• Computer and IT skills using different software including Meditech 5 & 6, Microsoft Excel, Word & Teams.

• Maintained a clean and organized dining area, ensuring a welcoming atmosphere for customers.
• Built strong relationships with regular customers.
• Managed multiple tables simultaneously, delivering excellent service without sacrificing quality.
• Helped out in the bar area when busy.

• Customer service and communication skills.
• Stock management.
• Banking and cash handling.

Responsibilities for Cold Rock included:

• Opening and closing the store.
• Interacting with customers.
• Cash Handling.
• Training junior staff members.

Responsibilities included:

• Working in a fast-paced environment.
• Interacting with customers.
• Cash Handling.
• Team communication.