Jenifer Doyle
Crestmead,Qld
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Swim School Manager
Sue Howlett Swim School
Loganholme, QLD
01.2004 - Current
- Identified areas for improvement within the swim program and implemented changes accordingly, resulting in increased student satisfaction levels.
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
- Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
- Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction
- Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
- Organized regular staff meetings to discuss updates, share best practices, address concerns, and celebrate successes as a team.
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
- Ensured compliance with industry regulations regarding facilities maintenance protocols while maintaining clean pool area at all times.
- Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Education
Trinity College
Beenleigh, QLDSkills
- Water safety knowledge
- Team Management
- Scheduling Coordination
- Facility Management
- Equipment management
- Pool Maintenance
- Adaptive Teaching
- Curriculum Design
- Staff recruitment
- Swim instruction expertise
- Accident Prevention
- Staff Training
- Emergency Response
- Facility Maintenance
- Attention to Detail
- Team Leadership
- Team building
- Coaching and Mentoring
- Conflict Resolution
References
Sue Howlett
0417772606
Timeline
Swim School Manager
Sue Howlett Swim School
01.2004 - Current
Trinity College