Jenifer Larkins
Wagga Wagga,NSW
Summary
Driven professional with extensive experience in hospitality and human services, notably at ChimCheroo Commercial Cleaning. Excelled in roles requiring exceptional customer service and adherence to health and safety regulations. Proven track record of enhancing workplace and living environments, achieving high levels of client satisfaction and operational efficiency through reliable and punctual service delivery. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
2024
2024
years of professional experience
Work History
Cleaner
ChimCheroo Commercial Cleaning
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cook
Elephant Bridge Hotel
Darlington Vic
01.2021 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook Sales Assistance
BP Service Station
Camperdown, VIC
01.2017 - 11.2021
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Cafe Manager
Pombomart
Pomboneit Vic
08.2017 - 08.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Disability Support Worker
Cooinda
Terang, VIC
10.2014 - 04.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Human Services Worker
Department of Human Services
Colac, VIC
07.2009 - 01.2014
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Education
Certificate IV - Disability Studies
Online College
Terang, VICYear 11 -
Oberon High School
Geelong, VIC1989
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Efficient Cleaning Techniques
- Reliability and punctuality
- Health and safety compliance
- Chemical Handling
- Waste Management
- Professional Appearance
- Health and Safety Regulations
Timeline
Cook
Elephant Bridge Hotel
01.2021 - 03.2023
Cafe Manager
Pombomart
08.2017 - 08.2021
Cook Sales Assistance
BP Service Station
01.2017 - 11.2021
Disability Support Worker
Cooinda
10.2014 - 04.2017
Human Services Worker
Department of Human Services
07.2009 - 01.2014
Cleaner
ChimCheroo Commercial Cleaning
Certificate IV - Disability Studies
Online College
Year 11 -
Oberon High School