Jenish Parmar
Richmond ,VIC
Summary
Proven Medical Receptionist with a track record of enhancing patient relations and streamlining front desk operations at Riverdale Medical Centre. Excelled in appointment scheduling and Microsoft Office, boosting office efficiency. Skilled in telephone etiquette, significantly improved customer retention for Compare And Connect by fostering strong client rapport. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 2 years.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Riverdale Medical Centre
09.2023 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
Compare And Connect
07.2022 - 08.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Master of Science - Laboratory Medicine
Central Queensaland University
Melbourne 06.2025
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Microsoft Office
- Appointment Setting
- Patient Relations
Timeline
Medical Receptionist
Riverdale Medical Centre
09.2023 - 05.2024
Customer Service Representative
Compare And Connect
07.2022 - 08.2023
Master of Science - Laboratory Medicine
Central Queensaland University
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