Jenn Le
Melbourne West
Summary
Experience in a medical practice manager role with proven ability to enhance patient care and satisfaction. Implementing efficient administrative processes and improve practice performance. Demonstrating expertise in responding in patient enquiries. Enjoying team collaborations while also accelerating working autonomously.
Highly communicative with a background in recommending honest opinions to lower overhead costs while maintaining practice efficiency. Detail-oriented professional with exemplary skills in alleviating patient concerns and handling billing accounts.
8+ years of medical practice management for an OBGYN and General/Upper GI surgeon using Genie and ZedMed software. Knowledge in both booking pathways through the Western Health network and private sector such as St Vincent's Private, Epworth Freemasons, Joan Kirner Women's and Chidren's, Peter MacCallum and Western Private Hospital.
Overview
8
8
years of professional experience
Work History
Medical Practice Manager
Dr Thao Le & A/Prof. Cuong Duong
12.2016 - Current
- Management of a specialist medical practice for an OBGYN and general/upper GI surgeon using Genie
- Monitoring finances of the practice and submission of BAS
- Medical staff management and training
- Management of daily practice operations to optimise first form of contact for patients and GPs, front desk reception duties, stock ordering, appointment booking and rescheduling, patient records management
- Audio-typing of GP correspondence, filing patient results and email
- Patient eligibility check with health funds
- Submitting and reviewing exception of patient claims via Eclipse, Medicare Online and OSHC/OVHC claims
- Management of payroll via Xero
- Finalising ongoing/adHoc theatre lists as well as anaesthetist cover and estimate of fees for self-funding patients (IFC)
- Liaising with usual GPs, theatre bookings team and other specialist involved in patient care
- Development and reviewing of fee schedules to maintain good revenue
- Post-op check in calls for patients as well as addressing patient concerns with the surgeon
- Ordering of routine pathology for obstetrics as well as booking patients radiology referral for ultrasounds, PET/CT, and MRI to ensure cost-friendly in line with patients' budget
Medical Receptionist in Charge
MyOBG Specialist Group
09.2018 - 06.2019
- Setting up the first all-female obstetrician group run by five OBGYN in Melbourne West in line with the opening of maternity booking at St Vincent's Private Werribee
- Practice management role such as setting up system of processes and policies to help a smooth integration for all doctors and staff
- Weekly meetings with stakeholders on proposed new process to improve practice functionality and patient experience
- Management of the daily operations of the practice via ZedMed
- Responsible in training new staff members to sustain the on-going management of the practice
- Generating referrals from local GP clinics (introductory GP lunch), conducting feedback from patients and implementing improvements to ensure increase in business growth
- Applying and registration of provider numbers and account details with Medicare, AHSA and other health funds
Pharmacy Assistant
Priceline Pharmacy
02.2017 - 02.2019
- Assisting with dispensary of medicine in line with industry standards
- Completing face to face banking transactions for customers with a view of maintaining high customer service levels and responding to all customers’ needs.
- Assisting in back office such as marking, ordering and tagging stock
- Assisting pharmacists through interpreting medication instructions to Vietnamese as the first language customers
- Providing excellent customer service and enquiries specialising in vitamins and fragrance department
- Volunteer attendance in new product release information
- Answering calls and providing information about order/prescription status, checking stock availability and general store details
Education
Diploma - Practice Management
Institute of Allied Health
Melbourne07-2026
Bachelor of Arts - Criminal Justice Studies
Victoria University
Footscray Park12.2018
VCE - English, Psychology, Further Mathematics, Methods Mathematics, Chemistry
St Albans Secondary College
12.2013
VCE Vietnamese - undefined
Lac Hong Vietnamese School
11.2011
Skills
- Medical billing
- Referral management
- Effective communication
- Insurance billing
- Patient assistance
- Medical practice management
- Electronic health records
Languages
Vietnamese
Timeline
Medical Receptionist in Charge
MyOBG Specialist Group
09.2018 - 06.2019
Pharmacy Assistant
Priceline Pharmacy
02.2017 - 02.2019
Medical Practice Manager
Dr Thao Le & A/Prof. Cuong Duong
12.2016 - Current
VCE - English, Psychology, Further Mathematics, Methods Mathematics, Chemistry
St Albans Secondary College
VCE Vietnamese - undefined
Lac Hong Vietnamese School
Diploma - Practice Management
Institute of Allied Health
Bachelor of Arts - Criminal Justice Studies
Victoria University
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