Jenna Chan
Berala,NSW
Summary
Accomplished Store Manager with a strong focus on quality and a proven ability to establish clear guidelines and targeted goals that drive revenue growth and enhance customer loyalty. Expertise in recruiting, training, and developing high-performing teams to exceed performance objectives. Recognized for strategic planning and analytical problem-solving skills that contribute to sustained retail success.
Overview
7
7
years of professional experience
Work History
MULTI-SITE STORE MANAGER
Boost Juice Bars
Lidcombe/ Bondi Junction L5
11.2021 - Current
- Monitor daily operations, including staffing, inventory management, store displays, and customer service
- Implement and enforce store operating procedures across all locations
- Ensured compliance, set budgets, optimizing labor costs, while maintaining service standards
- Implementing initiatives such as product sampling to boost customer engagement and sales through targeted promotions
TEAM MEMBER
Officeworks
North Ryde
10.2021 - 04.2022
- Replenishing stock items, visual merchandise and attention to detail
- Specialty in print and copy services, assisting customer needs and requests
- Exposure to BOH delivery and stock operations, FOH click and collect orders; picking and packing
- Assisting in customer service phone calls on inquiries and inventory levels
TEAM LEADER
Boost Juice Bars
Parramatta L2/ Oxford Village
01.2018 - 10.2021
- Operate POS system delivering exceptional customer service
- Prepared and served beverages adhering to standard operating procedures
- Maintained cleanliness and hygiene in store
- Worked collaboratively in a team
STUDENT WORK EXPERIENCE
Ray White
Parramatta
10.2019 - 10.2019
- Handled delegated tasks, including extensive filing and scanning
- Performed supervised house inspections, mail drop-offs and organisational skills
- Proficiency in MS Office, Powerpoint and Excel
Education
BACHELOR OF BUSINESS - LAW/MANAGEMENT
University of Technology Sydney
03.2024
Skills
- Leadership and People Management
- Customer Service Excellence
- Inventory and Supply Chain Management
- Marketing and Promotional Expertise
- Budget Management
- Performance Evaluation
- Visual Merchandising
- Customer Feedback Analysis
Certificates And Licenses
- Food Safety Supervisor v2, February 2024
- Certificate III in Retail, January 2023
- Certificate II in Business Services, September 2020
References
- Dion Shapiro (Boost Juice NSW Franchise Business Consultant) 0437 174 515
- Mihir Vyas (Boost Juice Store Partner) 0430 342 612
- Jasmin Adatiya (Boost Juice Store Partner) 0433 267 870
Timeline
MULTI-SITE STORE MANAGER
Boost Juice Bars
11.2021 - Current
TEAM MEMBER
Officeworks
10.2021 - 04.2022
STUDENT WORK EXPERIENCE
Ray White
10.2019 - 10.2019
TEAM LEADER
Boost Juice Bars
01.2018 - 10.2021
BACHELOR OF BUSINESS - LAW/MANAGEMENT
University of Technology Sydney
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