Jenna Gordon
Mooloolaba,QLS
Summary
Skilled in patient care, medical procedures, electronic health records, and laboratory procedures and scientific report analysis. Detail-oriented and focused on teamwork, adaptability, and delivering high-quality results. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
Work History
Barista
Hustle and Flow Espresso
06.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Food and Beverage Attendant
Freycinet Lodge
09.2023 - 12.2023
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Retail Supervisor
Lululemon Athletica
10.2022 - 01.2023
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
Retail Sales Associate
Lululemon Athletica
12.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Cancer Genetics Clinic Volunteer
Grand River Hospital Cancer Clinic
02.2019 - 04.2021
- Reviewed patient medical history to create pedigrees that the geneticist used for patient assessment.
- Assisted medical professionals in conducting health assessments and screenings for accurate diagnosis.
- Completed risk analysis to analyze the risk of development or re-occurrence for cancer development.
- Supported administrative staff with patient intake, appointment scheduling, and data entry tasks.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Cancer Inpatient Unit Hospital Volunteer
Grand River Hospital
10.2018 - 04.2019
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Contributed to efficient hospital operations by promptly responding to requests from medical professionals and administrative staff.
- Reported patient requests, concerns, and other observations to staff.
Education
Bachelor of Science - Biology
University of Waterloo
Waterloo, ON, Canada04-2021
High School Diploma -
St. Michael's Catholic Secondary School
Stratford, ON, Canada06-2017
Skills
- Patient Care
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Lab result interpretation
- Medical Terminology
- Medical Laboratory Procedures
- Scientific Writing
- Critical Thinking
- Problem Resolution
- Teamwork and Collaboration
Timeline
Food and Beverage Attendant
Freycinet Lodge
09.2023 - 12.2023
Barista
Hustle and Flow Espresso
06.2023 - Current
Retail Supervisor
Lululemon Athletica
10.2022 - 01.2023
Retail Sales Associate
Lululemon Athletica
12.2020 - 10.2022
Cancer Genetics Clinic Volunteer
Grand River Hospital Cancer Clinic
02.2019 - 04.2021
Cancer Inpatient Unit Hospital Volunteer
Grand River Hospital
10.2018 - 04.2019
Bachelor of Science - Biology
University of Waterloo
High School Diploma -
St. Michael's Catholic Secondary School
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