Jenna Hempstead
Canberra
Summary
Experienced with managing customer relationships and addressing concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Lanyon Pharmacy
08.2024 - Current
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Rep Umpire Coordinatoe
Tuggeranong Netball Assosiation
01.2025 - Current
- Responsible for managing, overseeing and ensuring the smooth operation of umpiring at netball carnivals.
- Provide ongoing support and feedback to improve performance.
- Work closely with coaches, players, and officials to uphold standards of fair play and safety within the sport.
Netball Umpire
Tuggeranong Netball Assisiation, Netball ACT
03.2018 - Current
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
- Regularly umpire club netball in all divisions.
- Umpired ACT Junior Netball Championship in 2023, 2024.
- Obtained National C Badge accreditation in 2022.
- A Co-Capitan of the Tuggeranong Umpires Academy, where I develop my skills and help mentor younger umpires, under close observation.
- Selected to umpire State League Competitions in 2024 and 2025.
Crew Member
McDonald's
11.2019 - 12.2020
- Worked as a Crew Member in a customer-facing role.
- Excelling as part of a team to deliver excellent customer service in a fast paced, high-pressure environment.
- Trained in occupational health and safety.
Education
Bachelor of Science - Astronomy And Astrophysics
Australian National Univeristy
Canberra, ACT11-2027
High School Diploma -
St Clare's Collage
Griffith, ACT12-2023
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Adaptability
- Fast Learner
- Ability to Work in a Team
Timeline
Rep Umpire Coordinatoe
Tuggeranong Netball Assosiation
01.2025 - Current
Pharmacy Assistant
Lanyon Pharmacy
08.2024 - Current
Crew Member
McDonald's
11.2019 - 12.2020
Netball Umpire
Tuggeranong Netball Assisiation, Netball ACT
03.2018 - Current
Bachelor of Science - Astronomy And Astrophysics
Australian National Univeristy
High School Diploma -
St Clare's Collage
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