Jenna Sheather
CAMPBELLTOWN
Summary
Dynamic food and beverage professional with a proven track record at Zambrero, excelling in customer service and staff training. Adept at ensuring compliance with health and safety standards while enhancing guest satisfaction. Passionate about food production and fostering a collaborative team environment to achieve operational excellence.
Hardworking Food and Beverage Attendant well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments.
Overview
7
7
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Attendant
Gemma Catering
Wollongong
03.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Prepared and served food and beverages according to company standards.
- Maintained cleanliness and organization of dining and service areas.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Supervisor
Zambrero
Wollongong
04.2024 - 01.2026
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored team members on food preparation standards.
- Managed inventory levels and restocked supplies as needed.
- Coordinated staff schedules to optimize coverage during peak hours.
- Ensured compliance with health and safety regulations during food handling.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Cook/Wait Staff Member
Alchemy Woodfired Pizza
Little Hartley
06.2022 - 02.2024
- Prepared and cooked menu items using woodfired techniques.
- Maintained cleanliness and organization of kitchen workspace.
- Collaborated with team members to ensure timely food service.
- Monitored inventory levels and restocked ingredients as needed.
- Trained new staff on cooking procedures and kitchen equipment use.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Team Member
Zambrero
Lithgow
07.2021 - 03.2022
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of dining and kitchen areas.
- Provided excellent customer service by addressing inquiries and concerns promptly.
Lottery and sales assistant
Westend Gifts an News
Lithgow
07.2019 - 08.2021
- Assisted customers with product selection and inquiries at Westend Gifts and News.
- Handled customer returns and exchanges according to company policies and procedures.
- Provided product information to customers, ensuring they had all necessary details for purchases.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Education
M.D. - Doctor of Medicine
Western Sydney University
Campbelltown , NSW 02.2024 - 03.2026
Cert III -nursing Assistance In Acute Care - Human Services
TAFE NSW
Lithgow , NSW 01.2022 - 09.2023
Lithgow High School
Lithgow , NSWSkills
- Customer service
- Patient care
- Staff training
- Health and safety
- Food production
- Staff supervision
Certification
- First Aid Certification -current
- Cert III- nursing assistance in acute care
- Drivers licence
- Working with children’s check
References
References available upon request.
Timeline
Supervisor
Zambrero
04.2024 - 01.2026
Food and Beverage Attendant
Gemma Catering
03.2024 - Current
M.D. - Doctor of Medicine
Western Sydney University
02.2024 - 03.2026
Cook/Wait Staff Member
Alchemy Woodfired Pizza
06.2022 - 02.2024
Cert III -nursing Assistance In Acute Care - Human Services
TAFE NSW
01.2022 - 09.2023
Team Member
Zambrero
07.2021 - 03.2022
Lottery and sales assistant
Westend Gifts an News
07.2019 - 08.2021
Lithgow High School