Summary
Overview
Work History
Education
Skills
Websites
Attributes
References
Timeline
Generic

JENNA VINCE

Yanchep,WA

Summary

Consistently, throughout my professional trajectory, I have upheld a robust commitment to diligent labour. In my perspective, dedication, respect, and trust are important elements in creating and sustaining prosperous relationships with colleagues and people of the community. I consistently endeavour to deliver exceptional client service. I have received recognition for my remarkable aptitude in handling employee, management, and customer needs and grievances. I have consistently upheld the essential aptitude for engagement and communication, enabling me to effectively engage with individuals from diverse backgrounds. I possess the qualities of adaptability, efficiency, and trustworthiness. I possess the ability to efficiently prioritise tasks, enabling me to consistently deliver results. I have been informed that I possess an exceptional aptitude for interpersonal interactions and exhibit a thoughtful demeanour when faced with challenging circumstances. Recognised for my cheerful and consistently supportive attitude, I take satisfaction in my work and guarantee its precision and professional presentation.

Overview

21
21
years of professional experience

Work History

Community Support Worker

Aberstone Community Services
06.2023 - Current
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Ensuring strict adherence and compliance with the relevant legislation of Community Services and NDIS, including the Children and Community Services Act 2004 and The National Disability Insurance Scheme Act 2013.

Family Support Officer

Mirrabooka District Child Protection and Family Support
01.2021 - 06.2023
  • Transport children to and from all areas for parents/family supports.
  • Preparation for court hearings involved obtaining of pertinent legal documentation.
  • Facilitating the arrangement of items for clients, such as bus passes or new mobile phones.
  • Community-based support services include outings to parks, play centres, movies, and other activities.
  • Support provided to parents and children in correctional facilities.
  • Collaboration via email or phone with case managers, team leaders, administrators, other Family Support Officers, Family Support Officer Coordinators, Police, and District Directors.
  • On-the-job assistance and training for new FSOs.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Strengthened families'' resilience through crisis intervention, counselling, and referral services.
  • Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
  • Adhering to and complying with the appropriate regulations pertaining to Child Protection and Family support, namely the Children and Community Services Act 2004.

Pharmacy Assistant

Pharmacy 777
06.2022 - 12.2022
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.

Qualified Childcare Educator

Clarkson Safe N Sound
05.2018 - 04.2019
  • Arrived to work early to offer my assistance or to start immediately.
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
  • Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Documented behaviour, development and learning of children to enable tracking history and maintain accurate records.

Centre Manager, 2IC, Qualified Childcare Educator

Great Beginnings Butler
01.2016 - 01.2017
  • Enhanced children's cognitive and social development by implementing age-appropriate activities and games.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Documented behaviour, development and learning of children to enable tracking history and maintain accurate records.
  • Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adhering to and complying with the appropriate regulations pertaining to Childcare, namely the Child Care Services Act 2007.

Qualified Childcare Educator

Buggles Childcare Centre
03.2016 - 12.2016

Qualified Childcare Educator

Jellybeans Childcare Centre
01.2003 - 01.2008

Education

Bachelor of Criminology and Justice -

Edith Cowan University
Perth, WA

Clarkson Community High School
Perth, WA

Diploma in Children Services -

Meerilinga Training College
Perth, WA

Certificate III in Children Services -

West Coast Tafe
Perth, WA

First-Aid Certificate -

National Police Clearance -

Certificate of Accreditation - Mental health first aid Australia -

Working with Children's Check -

Skills

  • Team collaboration
  • Interpersonal skills
  • Critical thinking
  • Documentation and Reporting
  • Strong Work Ethic
  • Task prioritization
  • Empathy and understanding
  • Organizational skills

Attributes

  • Excellent interpersonal skills
  • Strong emphasis on providing excellent customer service
  • Excellent team leadership skills
  • Outstanding people skills with an empathic and compassionate nature
  • Excellent written and verbal communication skills
  • Excellent time management and organisational skills
  • Ability to remain calm when working under pressure
  • Confident and highly motivated
  • A positive and friendly demeanour
  • Confident in educating others

References

  • Rebekah Strain - Office of the Director of Public Prosecutions for Western Australia - 0449 116 785
  • Keely Davies - Senior Sergeant - Western Australian Police Force, 0436 862 908
  • Adam Davies - Detective - Western Australian Police Force, 0436 852 633
  • Jayne Ramsden - Senior Constable - Western Australian Police Force, 0436 856 848
  • Kelly Noon - Registered Nurse - Royal Perth Hospital, 0404 638 391
  • Tracy Davies - Previous Colleague - Department of Child Protection and Current Colleague at Aberstone Community Services, 0498 525 994

Timeline

Community Support Worker

Aberstone Community Services
06.2023 - Current

Pharmacy Assistant

Pharmacy 777
06.2022 - 12.2022

Family Support Officer

Mirrabooka District Child Protection and Family Support
01.2021 - 06.2023

Qualified Childcare Educator

Clarkson Safe N Sound
05.2018 - 04.2019

Qualified Childcare Educator

Buggles Childcare Centre
03.2016 - 12.2016

Centre Manager, 2IC, Qualified Childcare Educator

Great Beginnings Butler
01.2016 - 01.2017

Qualified Childcare Educator

Jellybeans Childcare Centre
01.2003 - 01.2008

Bachelor of Criminology and Justice -

Edith Cowan University

Clarkson Community High School

Diploma in Children Services -

Meerilinga Training College

Certificate III in Children Services -

West Coast Tafe

First-Aid Certificate -

National Police Clearance -

Certificate of Accreditation - Mental health first aid Australia -

Working with Children's Check -

Similar Profiles

CREATE PROFILE
JENNA VINCE