JENNENE WHITAKER
Bingara,Australia
Summary
As a dedicated Cleaner with experience as a self-employed professional, I excel in maintaining high standards of cleanliness and sanitation. My expertise in efficient cleaning practices and exceptional customer service has consistently enhanced client satisfaction. Skilled in both housekeeping and interpersonal communication, I effectively manage tasks to achieve up to 100% deadline adherence without compromising quality. In the past I have trained as a phlebotomist and a Dental Nurse after completing my Advanced Certificate in Enrolled Nursing and working as a nurse until 1998 where I bought a house on the north coast where I worked as an administrative assistant for Bonalbo doctors surgery until it closed and then I moved and worked as a dental nurse and later training in phlebotomy at Evans Head before buying a block of land in Bingara and developing it into an offgrid self sufficient home where I started my own cleaning business in Inverell. I have moved back to Bingara recently.
Overview
17
17
years of professional experience
Work History
Cleaner
Self Employed
Inverell, Australia
01.2018 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting
- Removed trash, debris and other waste materials from premises
- Used time management and efficient cleaning methods to meet deadlines
Dental Nurse
Evans Head Dental Surgery
Evans Head, Australia
12.2017 - 01.2018
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients
- Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients
- Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling
Administrative Assistant
Bonalbo medical centre
Bonalbo
01.2011 - 01.2017
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled confidential documents in an organized fashion according to established protocol.
- Drove customer feedback to deliver information to management for corrective action.
- Compiled data from various sources into organized reports for review by management team.
Phlebotomist Intern
Sullivan Nicolaides
Lismore/ Evans Head
02.2008 - 01.2011
- Labeled blood vials with critical information like time of collection, date and patient name. Conducted HIV and Hep C viral loads. Took blood and fluid samples.
- Conducted quality control checks on all equipment used during the collection process.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Checked hemoglobin levels of individuals prior to blood donation.
- Educated patients on specimen collection procedures and post-draw care.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Administered medications as directed by physician or nurse practitioner.
- Maintained a clean work environment by sterilizing instruments between uses.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prepared and packaged specimens for courier transport.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Maintained accurate records of patient information and test results.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Ensured that all collected specimens were properly labeled and stored according to protocol.
- Demonstrated excellent communication skills when interacting with patients, families, co-workers, supervisors, and other healthcare professionals.
- Assisted in the training and mentoring of new phlebotomy staff.
- Conducted quality control checks to ensure the accuracy of test results.
- Input medical and insurance information into database for inclusion in patient records.
- Maintained accurate records of patient data and specimen collection procedures.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Education
Business Studies -
Inverell, NSW12.1992
Certificate in Enrolled Nursing -
Gunnedah, NSW10.1991
Certificate I -
Business Administration
Inverell, NSWInverell High School - School Certificate
Advanced Certificate In Enrolled Nursing - Nursing
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Sanitation practices
- Dusting techniques
- Chemical handling
- Health and safety compliance
- Disinfection practices
- Waste management
- Window washing proficiency
- Physical stamina
- Professional appearance
- Health and safety regulations
- Quality control
- Laundry
- Quality assurance
- Waste disposal methods
- Laundry services
- Floor care expertise
- Complex Problem-solving
- Confidentiality awareness
- Stain removal techniques
- Recycling management
- Green cleaning practices
- Steam cleaning
- Hazardous material handling
Timeline
Cleaner
Self Employed
01.2018 - Current
Dental Nurse
Evans Head Dental Surgery
12.2017 - 01.2018
Administrative Assistant
Bonalbo medical centre
01.2011 - 01.2017
Phlebotomist Intern
Sullivan Nicolaides
02.2008 - 01.2011
Business Studies -
Certificate in Enrolled Nursing -
Certificate I -
Business Administration