Jenni Lumb

Accomplished Customer Service Manager with a proven track record at the Department Of Defence - Army and as a Sole trader of my own Business, Blue Diamond Cleaning Services. During my working career I have excelled in fostering client relationships, whilst demonstrating exceptional customer service skills.

I am a proactive and goal orientated professional with excellent time management and analytical problem solving skills, with the proven ability to handle multiple tasks effectively and efficiently in a fast-paced environment.

Known for reliability and adaptability, with swift capacity to learn and apply new skills is an asset to my environment and Employer.

I am proficient in an array of databases and eager to extend my knowledge at all times.

In a Management role with 30+ staff and cliental in excess of 5000+ personnel with complex work and personal matters, it was essential that I lead by example whilst promoting a team, focused environment.

My ability to taking a proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives is recognised as a strength, whilst cohering to Company policies and procedures at all times.

• Won Department Of Defence National Unit Administration award in 2003 for exemplary Customer service.
• Managed team of 30+ staff members in Orderley Room and Travel Centres administering support for 5000+ personnel.
• Achieved recognition for displaying outstanding Operational Support for Overseas taskforce with effectively seeking qualified linguistic support, whilst operating under time restraints and conflicting tasks.
• Proficiently and effectively set up and operated own Cleaning and maintenance Business for in excess of 14 years

I have many interests but none is more important to me than spending quality time with my family. Teaching them, nurturing them and teaching them the importance of respect, honour, helping others and putting others needs as a priority in your life. This coupled with striving to achieve maximum potential in life regardless of obstacles that may arise. 

Mr interests are vast. There is nothing more rewarding than being outdoors in the fresh air, enjoying our amazing country and even better if we are camping and exploring. I am a passionate sports supporter and love maintaining my personal fitness to ensure quality of life is at maximum.