Jennie Grierson
Sydney,Australia
Summary
Reliable and punctual professional with a strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and the ability to work effectively under pressure. Quick learner with a keen attention to detail and proven leadership capabilities. Highly motivated to tackle new challenges and excel in team environments.
Overview
14
14
years of professional experience
Work History
Allocations and Recruitment
INAC Hospitality
Sydney, Australia
09.2024 - Current
- Working for the largest hospitality agency in Australia, I oversee onsite check-ins at large-scale events, guaranteeing punctuality and uniform standards for over 300 staff.
- Managing Entire on Hire, executing comprehensive management of staffing requests, and assigning qualified personnel to specific roles.
- Engage with clients through various communication channels to address their needs effectively.
- Provided on-call assistance to clients and staff for inquiries and services.
- Interview prospective staff members, confirm valid certifications, and conduct skill evaluations.
- Implemented efficient onboarding procedures for candidates meeting qualification criteria.
Conference & Events Coordinator - Temporary
Ayers Rock Resort
Yulara, Australia
03.2024 - 06.2024
- Introduced Ayers Rock Resort offerings to clients, ensuring optimal group experiences.
- Coordinated bookings for activities, meals, hotels, and organized helicopter tours.
- Distributed BEOs to front and back of house for event awareness.
- Conducted handover calls to finalize details prior to group arrivals.
- Served as primary contact for clients at Ayers Rock Resort during stays.
- Utilized systems such as Opera and Rezdy for efficient operations.
Senior Store Supervisor
Opus Design
Paddington, Australia
03.2023 - 12.2023
- Managed daily store operations, provided product information and tailored suggestions to customers.
- Processed cash and card transactions efficiently, nightly cash reconciliation, generated financial reports.
- Updated Shopify inventory, conducted stock takes, handled online order packing & shipping.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Coordinated back-office tasks, managed emails, organized supplier meetings, and addressed customer inquiries.
- Performed gift wrapping for all purchased items.
Manager
Endeavour Tap Rooms
The Rocks, Australia
01.2022 - 03.2023
- Resolved front and back-of-house issues to ensure smooth daily operations.
- Established back-of-house systems including Doshii, me&u, Impos, Tyro, and Zeller.
- Answered patron inquiries; organized functions and bookings, issued invoices, and pursued payments.
- Managed staff training programs to elevate team performance.
- Oversaw security protocols and enforced responsible alcohol service.
- Conducted nightly reporting and executed cash management duties.
- Participated in weekly meetings with owners to drive service enhancements.
Manager
Rosie Campbell’s
Surry Hills, Australia
08.2019 - 09.2021
- Managed bookings and inquiries, ensuring smooth function operations and security compliance.
- Oversaw daily bar and restaurant operations, prioritizing customer comfort and satisfaction.
- Coordinated staff rotations and managed tip distribution for equitable earnings.
- Completed nightly cash banking and documented daily reports accurately.
- Ensured all performers, staff, and customers received necessary support throughout events.
Bar Manager
Taste Baguette and Grill
Darling Quarter, Australia
02.2017 - 08.2019
- Opened bar for breakfast service, ensuring quality customer experiences.
- Served craft beers, spirits, and high-end wines to patrons.
- Managed deliveries of kegs and cases, restocking bar and storage areas.
- Delivered exceptional service daily and during special events.
- Assisted chefs and café staff to maintain efficient operations.
Receptionist
Links Veterinary Hospital
Haddington, UK
01.2016 - 11.2016
- Managed phone operations, scheduled appointments, and handled emergency calls effectively.
- Dispensed prescribed medication to clients with precision.
- Provided comfort to grieving customers who lost pets, offering empathetic support.
- Assisted veterinarian during consultations to enhance service delivery.
- Processed payments, submitted insurance claims, and completed daily banking tasks efficiently.
Store Manager - Designer Clothing Store
Meg Maitland
North Berwick, UK
07.2012 - 01.2016
- Opening and closing the shop, serving and assisting customers, keeping the shop floor tidy and ensuring the clothes and accessories were displayed correctly at all times.
- Stock taking, ordering new stock, and returning items.
- Designing the window displays, helping run the website and advertising, managing reception and the till including cashing up at night and banking.
- Once a week, I would run the shop on my own.
- Three times a year, we hosted a large fashion show to promote the clothes and different brands that we sell which I was involved in organizing and modelling.
Education
Advanced Diploma - Leadership and Management
Sydney School of Business And Technology
Sydney, NSW12.2019
HNC - Higher Psychology
Jewel And Esk College
Edinburgh, Scotland12.2012
Higher Grades -
North Berwick High School
North Berwick, Scotland12.2010
Skills
- Event management
- Inventory control
- Client communication
- Recruitment strategies
- Point of sale systems
- Customer relationship management
Personal Information
- Nationality: Scottish
- Driving License: Full (car)
- Visa Status: Permanent Resident
Qualifications & Certificates
- Advanced Diploma in Leadership and Management, Sydney School of Business and Technology, 12/2019
- HNC Higher Psychology, Jewel and Esk College, 12/2012
- Higher grades, North Berwick High School, 12/2010
- Responsible Service of Alcohol Certificate
- First Aid Certificate
References
Available on request.
Timeline
Allocations and Recruitment
INAC Hospitality
09.2024 - Current
Conference & Events Coordinator - Temporary
Ayers Rock Resort
03.2024 - 06.2024
Senior Store Supervisor
Opus Design
03.2023 - 12.2023
Manager
Endeavour Tap Rooms
01.2022 - 03.2023
Manager
Rosie Campbell’s
08.2019 - 09.2021
Bar Manager
Taste Baguette and Grill
02.2017 - 08.2019
Receptionist
Links Veterinary Hospital
01.2016 - 11.2016
Store Manager - Designer Clothing Store
Meg Maitland
07.2012 - 01.2016
Advanced Diploma - Leadership and Management
Sydney School of Business And Technology
HNC - Higher Psychology
Jewel And Esk College
Higher Grades -
North Berwick High School