Jennie Street
North Lakes,QLD
Summary
Astute Real Estate professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Knowledgeable and dedicated customer service professional with extensive experience in the Real Estate industry. Solid team player with outgoing, positive manner and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the business.
Overview
22
22
years of professional experience
Work History
Business Development Manager/Property Manager
Streetwise (QLD) Pty Ltd
Moreton Bay Region, QLD
04.2003 - Current
- Researched and identified opportunities for growth, penetration and market expansion.
- Negotiated and closed agreements with new clients.
- Negotiated, prepared and signed Tenancy Agreements with clients.
- Collected data and performed customer needs analysis.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business.
- Liaised with clients to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients - both Landlords & Tenants, as well as Contractors when required.
Appointment Scheduling Specialist
ORIGO Education
Brendale, Qld
05.2011 - 04.2013
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Executed outgoing calls from corporate sales lead pipeline.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Scheduled consultations for4 potential customers per day 5 days per week
Education
Certificate IV - Real Estate
Southbank Tafe
Brisbane11.2004
Skills
- Good communication skills
- Excellent written and oral communication
- Operating Procedures and Policies
- Client Consultations
- Customer Complaint Resolution
- Strategic Negotiations
- Customer Data Confidentiality
- Needs Assessment
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Call Documentation
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Answering Customer Questions
Accomplishments
- Accomplished to grow a rent roll through natural attrition from zero to 120 and sold a successful business once, then have grown a rent-roll again from scratch to approximately 55 properties.
Timeline
Appointment Scheduling Specialist
ORIGO Education
05.2011 - 04.2013
Business Development Manager/Property Manager
Streetwise (QLD) Pty Ltd
04.2003 - Current
Certificate IV - Real Estate
Southbank Tafe
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