Jennie Woodward
Berwick
Summary
Dynamic and enthusiastic individual with over 25 years of office management experience who has developed a mature and responsible approach to any task undertaken. Possesses a natural ability to develop a rapport with clients and colleagues through excellent communication skills. Committed to providing a highly productive work culture to motivate team members and meet objectives.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Practice Manager
Family Doctor Vermont Medical Clinic
Vermont South
05.2021 - Current
- Managed daily operations in busy medical clinic, ensuring smooth functioning and high patient satisfaction.
- Coordinated patient scheduling, maximizing physician availability and minimizing wait times.
- Streamlined administrative processes for better workflow management.
- Implemented patient care protocols to enhance clinic efficiency.
- Ensured compliance with healthcare regulations and standards.
- Oversaw daily practice operations, including front desk, appointment scheduling, billing, coding, and insurance verification, fostering efficient patient flow.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
MANAGER
Aquastar
01.2017 - Current
- Coordinated Berwick Aquastar and schools program, enhancing community engagement in aquatic activities.
- Oversaw business management functions, ensuring efficient operations in administration, finance, payroll, recruitment, and scheduling.
- Instructed swimming lessons for diverse age groups at local pool, promoting water safety and skill development.
SWIM SCHOOL COORDINATOR / SWIMMING INSTRUCTOR
Fastlane Aquatics
01.2010 - 12.2016
- Taught swimming classes to diverse age groups, fostering skill development and confidence.
- Management and scheduling of classes at the Keysborough and Brighton branches
- Managed staff recruitment, training, and financial operations.
- Oversaw financial management and payroll processes.
LEAD HOUSEKEEPER
Quest Apartments
08.2008 - 01.2010
- Coordinated and allocated housekeeping duties to optimize team workflow.
- Responded swiftly to houseguest requests to enhance guest satisfaction.
- Cleaned rooms to exceed cleanliness and sterilization standards.
PICKER/PACKER
Henderson Greeting Pty Ltd
10.2007 - 08.2008
- Picked and packed diverse goods for distribution using PDE scanning systems, ensuring accuracy and readiness for shipment
- Monitored quality assurance and safety standards, contributing to a safe and compliant work environment
- Selected and packed products for timely shipment to customers.
- Maintained inventory accuracy by conducting regular stock checks.
- Operated warehouse equipment safely and efficiently during packing tasks.
PERSONAL ASSISTANT / DATA ENTRY
G & F Galbraith & Associates
02.1998 - 07.1999
- Managed financial ledger, input tax returns, and produced trial balance and financial reports to ensure accurate financial tracking.
- Audited client share portfolios, superannuation accounts, and tax returns to verify compliance and accuracy.
- Managed daily schedules for senior executives to optimize time efficiency.
- Coordinated travel arrangements including flights, accommodations, and itineraries.
- Organized meetings by preparing agendas and distributing materials in advance.
WARRANTY ADJUDICATOR
BMW
08.1997 - 01.1998
- Reviewed and processed warranty claims from dealer network, ensuring timely resolution and compliance.
- Supported dealers and customers with warranty inquiries, facilitating effective communication and problem resolution.
- Evaluated claims to determine compliance with company policies and regulations.
- Reviewed documentation for accuracy and completeness during adjudication process.
- Collaborated with cross-functional teams to resolve complex case issues.
PERSONAL ASSISTANT / OFFICE MANAGER
Briglia & Co Chartered Accountants
03.1987 - 05.1997
- Liaised with clients to address queries, troubleshoot issues, and schedule appointments, enhancing client satisfaction and communication.
- Executed general office duties, including banking, mail collection, dispatch, and account payments, facilitating smooth daily operations.
- Prepared accounts, including trial balance, financial reports, and taxation documents, ensuring accuracy and compliance.
CUSTOMER SERVICE OFFICER
Commonwealth Bank of Australia
03.1986 - 03.1987
- Resolved credit card and banking queries for customers, ensuring timely and accurate support.
- Streamlined document processing for multiple departments, improving overall workflow efficiency.
Education
HIGHER SCHOOL CERTIFICATE -
Glen Waverley High School
01-1985
Skills
- Payroll administration
- Project planning
- Operational efficiency
- Performance monitoring
- Team leadership
- People management
- Crisis management
- Time management
- Prioritising skills
- Multi-tasking
- Solid computer skills
- Excellent communication skills
- Calm under pressure
- High energy level
- Organisational skills
Certification
- Microsoft Office
- Current CPR and First Responder certificate
- Current Working with Children check
- Austswim Assessor
- Austswim Teacher of Swimming and Water Safety
- Swimbiz
- Best Practice
- Automed
- FoundU rostering platform
Timeline
Practice Manager
Family Doctor Vermont Medical Clinic
05.2021 - Current
MANAGER
Aquastar
01.2017 - Current
SWIM SCHOOL COORDINATOR / SWIMMING INSTRUCTOR
Fastlane Aquatics
01.2010 - 12.2016
LEAD HOUSEKEEPER
Quest Apartments
08.2008 - 01.2010
PICKER/PACKER
Henderson Greeting Pty Ltd
10.2007 - 08.2008
PERSONAL ASSISTANT / DATA ENTRY
G & F Galbraith & Associates
02.1998 - 07.1999
WARRANTY ADJUDICATOR
BMW
08.1997 - 01.1998
PERSONAL ASSISTANT / OFFICE MANAGER
Briglia & Co Chartered Accountants
03.1987 - 05.1997
CUSTOMER SERVICE OFFICER
Commonwealth Bank of Australia
03.1986 - 03.1987
HIGHER SCHOOL CERTIFICATE -
Glen Waverley High School