Jennifer Bawalan
Truganina,VIC
Summary
Dynamic professional with extensive experience at Maynilad Water Services Inc., excelling in water supply operations management and customer service excellence. Proven track record in optimizing water network performance and leading successful project implementations. Proficient in SAP and skilled in quantity surveying, ensuring compliance and efficiency in all initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Zone Management Head
Maynilad Water Services Inc
01.2022 - 02.2025
- Monitors the status of billed collections, specially of
bog accounts via SAP data and identifies new water service connection areas for billed volume growth. - Addresses customer complaints by analyzing meter
listings as well as conducting customer visitation to
VIP& special cases, as well as urgent matters. - Monitors the status of projects within the zone to
ensure that all water connections are installed
properly and are in compliance with standards and are
within schedule.
CXRO Officer/ Engineer
Maynilad Water Service Inc.
10.2015 - 12.2021
- Supervises in-house activities such as valving relevant
to water supply optimization inside of the Business
Area, resolution of water quality and water availability
concerns, scheduling of water tanker & rationing,
on-site pressure survey, etc. - Supervises implementation of All Works projects
done by contractor such as short pipe-laying,interconnections,
metering, valve installations and replacements,
closing illegal connections, etc. and ensure that the works conform to standards. - Conducts Diagnostic Activities (i.e. Zero Pressure
Test, Step-Test, Water Balance, and Walk The Line). - Coordinates with Local Government Units regarding the implementation of projects.
Cost Engineer
DMCI Homes
01.2015 - 09.2015
- Computes the required concrete, formworks and
rebars based on structural plans and produce bill of quantities of structural and architectural items. - Provides cost impact analysis and comparison per
project and conducts site visit to determine the actual materials and man-hours utilized for a specific work item.
Education
Bachelor of Science - Civil Engineering
University of The Philippines - Los Banos
Laguna, Philippines04-2014
Skills
- Customer Service Excellence
- Water Supply Operations Management
- Water Network Management and Maintenance
- Quantity Surveying
- Proficient in Word, Excel, and PowerPoint Applications
- Knowledgeable in SAP and SharePoint Integration
Certification
- PRC Civil Engineering License (2026)
- Highest Relevant Qualification / Relevant Skilled Employment Assessment - Engineers Australia
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Zone Management Head
Maynilad Water Services Inc
01.2022 - 02.2025
CXRO Officer/ Engineer
Maynilad Water Service Inc.
10.2015 - 12.2021
Cost Engineer
DMCI Homes
01.2015 - 09.2015
Bachelor of Science - Civil Engineering
University of The Philippines - Los Banos
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