JENNIFER BIENES

• Provide HIMS clerical support at Fiona Stanley Hospital, ensuring the maintenance of confidential records accessible in a timely manner
• Utilize WebPAS to search, create, register, and update patient information, ensuring accuracy and compliance with established procedures
• Screen inquiries and process internal and external requests for the release of information from both paper-based and digital medical records, following HIMS policies and procedures
• Deliver an efficient and courteous hospital reception service for patients, visitors, and hospital staff, maintaining professionalism in all interactions
• Manage phone calls and messages appropriately, addressing inquiries and providing assistance to callers
• Assist Doctors, Nurses, and patients with their requests, ensuring a high standard of service
• Handle the ordering of stationary, MR forms, and catering supplies to maintain adequate stock levels
• Log job requests for patient transport, equipment maintenance, and cleaning, ensuring timely resolution
• Book patient appointments according to their level of priority, demonstrating organizational skills and efficiency
• Create admissions and admit patients to the ward, following established procedures
• Make decisions in accordance with HIMS policy when a patient does not attend their scheduled appointment
• Assist in the training of new staff members, sharing knowledge and promoting a cohesive team environment
• Conduct audits and manage data effectively, ensuring accuracy and compliance with established standards
• Respond promptly to emails from Doctors and Nurses, maintaining effective communication channels
• Create PAC files for patients in Angiography, Cardiology, and Paediatric wards, ensuring completeness and accuracy.
• Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
• Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, movements of the patients and insurance matters.
• Assisted medical staff with daily operations, contributing to a well-organized and efficient outpatient clinic and theatre environment.
• Assisted administration with quality improvement projects, contributing to the ongoing enhancement of outpatient care services.
• Contributed to the development of clinic policies and procedures through active participation in staff meetings and continuous improvement initiatives.
• Managed confidential patient data securely and maintaining privacy standards.
• Sorted incoming correspondence promptly and accurately directed it to appropriate departments or personnel within the facility.

• Conduct thorough assessments of surgical trays from theatres, ensuring absence of any sharps and inspecting for missing instruments
• Perform meticulous disinfection processes for reusable surgical instruments, both manually and through machine wash, in decontamination area, ensuring comprehensive cleanliness
• Verify completeness and correct labelling of all instruments in set/tray to maintain precision
• Pack or wrap all surgical trays using aseptic techniques to uphold sterile conditions
• Clean and sterilize Flexible scopes and Endoscopes, adhering to established protocols
• Utilize STERRAD and Steam machines to sterilize surgical instruments and equipment, ensuring all parameters fall within required range for successful cycle
• Function as Team Leader in Decontamination and Endoscopy area, demonstrating effective leadership skills
• Communicate clearly and efficiently, especially when addressing queries from nurses, fostering effective teamwork
• Handle non-conformance, failed load, and quality issues with proficiency and attention to detail
• Work in strict accordance with Work Health and Safety regulations, prioritizing safety and well-being of all involved.

• Ensure that all surgical instruments and equipment delivered to decontamination area are thoroughly cleaned and disinfected.
• Conduct detailed checks on all surgical instruments and equipment for cleanliness and quality before packing.
• Verify that all instruments are complete in set/tray and labeled correctly.
• Pack or wrap all surgical trays using aseptic technique.
• Proficient in sterilizing surgical instruments and equipment using STERRAD and Steam machines.
• Organize sterilized products on respective shelves in the sterile room.
• Prioritize tasks effectively.
• Perform well under pressure.
• Provide items from the sterile room to nurses as needed.
• Communicate effectively, particularly when responding to queries from nurses.
• Handle non-conformance, failed load, and quality issues proficiently.
• Work various shifts, including mornings, afternoons, evenings, and weekends.
• Ensure all documents are signed off, and important information is recorded on paper and in the Electronic Tracking System (ETS).

• Precision Weighing: Proficiently weigh samples based on established standards for following robotics analyses, demonstrating meticulous attention to detail: TGA (Thermal Gravimetric Analysis), XRF (X-ray Fluorescence), Fibrous samples, Fire Assay, FTIR (Fourier Transform Infrared Spectroscopy), Digest, AR (Aqua Regia), FeO (Ferrous Oxide).