Jennifer Butler
Canberra,ACT
Summary
Seasoned nursing and community care professional with over 13 years of experience in care planning, coordination, and direct service delivery. Recognized as Enrolled Nurse of the Year in 2009, demonstrating commitment to quality care. Strong computer and client documentation skills enhance service efficiency and effectiveness in community settings.
Overview
2026
2026
years of professional experience
Work History
Care Coordinator- Aged Care
Capital Region Community Services
canberra, ACT
10.2025 - Current
- Coordinated with elderly clients and families to create personalised support plans that enhanced wellness and promoted reablement.
- My daily role involves navigating the My Aged Care portal to manage referrals, conducting assessments to identify individual goals, and arranging essential services like domestic assistance or community transport to help clients maintain their independence at home.
- Monitored ongoing care, liaised with health practitioners and external providers, and maintained administrative records and Government Data Exchange (DEX) reporting to ensure compliance with quality and legislative standards.
Homecare Intake Coordinator- Aged Care
Mercy Health Aged Care
Cairns, QLD
04.2025 - 09.2025
- My primary focus is actioning new referrals through the My Aged Care Service Provider Portal and conducting comprehensive telephone screenings to determine service eligibility and immediate needs.
- I provide expert guidance to clients and their families, explaining complex funding and service options while developing individualised care plans centred on wellness and reablement.
- Managed entry process for elderly clients as the first point of contact in a phone-based CHSP Intake Coordinator role.
- Coordinated between external assessors and internal service delivery teams to initiate vital supports—from domestic assistance to transport—without requiring physical home visits.
- Beyond initial onboarding, I maintain a digital-first workflow, ensuring all case notes and data entries are precise, timely, and compliant with the Aged Care Quality Standards.
Case Manager- Aged Care
The Benevolent Society
Canberra, Australia
04.2023 - 05.2024
- As a Home Support Partner based in Canberra, I manage a dedicated caseload of Home Care Package (HCP) clients across the ACT region while remaining deeply connected to my broader team at The Benevolent Society’s Sydney hubs.
- My role bridges local, high-touch case management with a collaborative, hybrid team structure.
- Localised Case Management: I serve as the primary point of contact for Canberra-based clients, conducting face-to-face assessments and home visits to develop and monitor complex, person-centred care plans.
- Managed individual Home Care Package budgets, ensuring allocation of funds aligned with clients' goals for independence.
- Built and maintained relationships with Canberra-specific health professionals, ACATs, and community organizations for seamless service delivery.
Care Planner
Carers ACT Ltd
Canberra, ACT
02.2020 - 04.2023
- Conducted needs assessments and support planning using Carer Star, coordinated services and referrals to support carers, and monitored caregiver progress against support and action plans to enhance care outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Conducted assessments to identify client needs and appropriate services.
- Conducted Carer Star reviews, supported intake officers in answering calls and processing intakes for Carer Gateway, promoted services through community stalls and expos, and advocated for carers to increase awareness and access to support.
- Maintained accurate case documentation and client records in database systems.
Respite Coordinator
Carers ACT Ltd
Canberra, ACT
02.2012 - 04.2020
- As an Emergency Carer Support Line Operator, I am the first point of contact for carers facing sudden crises that prevent them from fulfilling their caregiving duties.
- Coordinated emergency respite care during sudden crises, empowering clients to manage personal emergencies effectively.
- Utilized empathy and active listening to calm distressed callers while conducting rapid needs assessments for immediate support.
- Executed decisive actions under pressure, adhered to strict safety protocols, and ensured every carer felt supported and heard in their most difficult moments.
- I must accurately record incident details, navigate complex provider databases to find available services, and provide clear instructions or emotional reassurance until help arrives.
- The role involved serving as the first point of contact for the Commonwealth Respite and Care Link Line and providing high-quality professional support to carers and other callers contacting the Commonwealth government respite centre.
EEN Clinical Care Coordinator, Case Manager Aged Care Packages
Goodwin Community
Canberra, ACT
04.2011 - 04.2012
- Supervised extended aged care at home programs to deliver high-level clinical and dementia support tailored to individual client needs.
- Coordinated services with external medical suppliers and internal staff to optimise wound care and medication management for improved client outcomes.
- Led a team of care workers and provided clinical oversight.
- Ensured compliance with aged care quality standards while managing government-funded packages to enhance client safety and service integrity.
- Conducted assessments to evaluate client needs and optimise service delivery.
- Administered organisational processes to maintain alignment with regulatory standards.
Endorsed Enrolled Nurse
Canberra Hospital
Canberra, Australia
02.2004 - 04.2011
- Delivered comprehensive nursing care across acute hospital settings, specialist surgical care, and community health over a 10-year clinical portfolio.
- Adapted swiftly to diverse patient needs in high-acuity environments, including anaesthetics and Hospital in the Home (HITH) through roles in the Canberra Hospital relief pool.
- Executed strong clinical decision-making and technical precision in phlebotomy, ensuring adherence to person-centred care standards set by AHPRA Nursing and Midwifery Board.
Aged care support worker
Goodwin Aged Care
Canberra, ACT
2000 - 02.2004
- Coordinated personal care, mobility assistance, and medication prompting in accordance with Aged Care Quality Standards to enhance client well-being.
- Served as essential link between clinical care and independent living, providing one-on-one support to empower seniors to remain in their own homes.
- Prepared meals and performed light cleaning while monitoring patients' health and cognition to ensure comfort and safety.
Education
Certificate IV Community Service Work -
CHC40708
01.2014
Statement of Attainment: Training Program in Practical Office Skills -
ABSB-20101
01.2007
Certificate in Medication Practice for Enrolled Nurses (Post Enrolment) -
SA-2C82
01.2007
Certificate IV in Health Nursing (Enrolled Nurse) -
C4-CH05MA
01.2004
Certificate II in Aged Care -
01.2001
Skills
- Direct patient care
- Case oversight
- Assessment methods
- Care strategy
- Quality assurance
- Program execution
- Stakeholder collaboration
- Record management
- Budget oversight
- Training management
Accomplishments
- Enrolled Nurse of the Year 2009
- Consistently meeting or exceeding program KPI targets while fostering positive, long-lasting relationships and resolving issues to benefit carers directly
- Outreach efforts led to a substantial increase in clients utilising Carer Gateway services
- Successfully assisted 80 clients with transitioning to new providers when Carers ACT ceased HCP
References
- Zoe Green, zoe.green@mccg.org.au, 0435877071
- Candy Neil, candice.neil@carersact.org.au, 0481850252
- Katrina Faulder, kat@molonglo.net.au, 0490370499
- Tracey Harding, traceharding@gmail.com, 0410132086
Timeline
Care Coordinator- Aged Care
Capital Region Community Services
10.2025 - Current
Homecare Intake Coordinator- Aged Care
Mercy Health Aged Care
04.2025 - 09.2025
Case Manager- Aged Care
The Benevolent Society
04.2023 - 05.2024
Care Planner
Carers ACT Ltd
02.2020 - 04.2023
Respite Coordinator
Carers ACT Ltd
02.2012 - 04.2020
EEN Clinical Care Coordinator, Case Manager Aged Care Packages
Goodwin Community
04.2011 - 04.2012
Endorsed Enrolled Nurse
Canberra Hospital
02.2004 - 04.2011
Aged care support worker
Goodwin Aged Care
2000 - 02.2004
Certificate IV Community Service Work -
CHC40708
Statement of Attainment: Training Program in Practical Office Skills -
ABSB-20101
Certificate in Medication Practice for Enrolled Nurses (Post Enrolment) -
SA-2C82
Certificate IV in Health Nursing (Enrolled Nurse) -
C4-CH05MA