Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JENNIFER CANIEDO

JENNIFER CANIEDO

4/186 Victoria Rd. Bellevue Hill,NSW

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Application Support Team Lead (Tupperware Phil.)

Adonai Software And Digital Technologies Corp.
01.2022 - Current
  • Used Remedy Force to track, maintain and update trouble tickets.
  • Provided support for Direct Selling application of Tupperware Brands Philippines Inc., file and data feeds and batch processes to prevent impact to business.
  • Provided training to end users on new and updated systems and software.
  • Analyzed and troubleshot integration issues related to system configuration, data and workflows.
  • Interacted with clients(Tupperware Brands Philippines Inc.) to resolve issues and answer software-related questions.
  • Responded to shops inquiries and provided system assistance via email.
  • Created user accounts and assigned permissions.
  • Generation of report.
  • Create Macro Programs to consolidate reports in one file.
  • Generated reports to track performance and analyze trends. (Using Power BI)

Senior System Support Analyst

Systemantech Inc, Tupperware Branch Phil. Inc
04.2018 - 12.2021
  • Duties and Responsibilities - DSV2 System Support - provide solutions to user's concern
  • 2nd level support for 106 Branches of Tupperware Brands Philippines Inc.
  • Power BI
  • Provide necessary solutions for business
  • Create programs for special moving of due date Update data if needed (create SQL program) - Sales Reporting System o Create new reports on what the business needs and provide supports
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Responded to customer inquiries and provided system support assistance via email.
  • Created user accounts and assigned permissions.

Programmer Analysts

Global Strategic Solutions & Services Inc, Tupperware Branch Phil. Inc
07.2013 - 12.2017
  • Duties and Responsibilities - DSV2 System Support - provide solutions to user's concern
  • Sales Reporting System – create new reports on what the business needs and provide supports
  • Support in System related concern
  • Data validation and Analysis
  • Implemented scripts to enhance user experience.
  • Collaborated with other developers to refine software design and implementation.

Jr. Programmer

Information Managers Inc.
04.2011 - 07.2013
  • Works in Progress 4GL - Create new reports and program - (Projects: Inlis Sureway (Insurance System ) and RS Billing and Collection System
  • Provide solution to user's concern - Support in system related concern - Marketing Plus plan program for Tupperware Brands Philippines Inc. Direct Selling System.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Create reports

Education

Bachelor of Science - Information Technology

Colegio De Dagupan
Dagupan City, Pangasinan
10.2010

Dagupan City National High School
2006

Luciente 1 Elemenentary School
2002

Skills

  • Application Support
  • Compliance Understanding
  • Marketing
  • Data Analysis
  • MySQL
  • System Maintenance
  • Application Installations
  • Active Listening
  • Software Release and Rollout
  • Friendly and Patient
  • Teamwork and Collaboration
  • Support Services

Certification

CCNA Exploration: Network Fundamentals November 15, 2009 Course Completion Colegio de Dagupan

Timeline

Application Support Team Lead (Tupperware Phil.)

Adonai Software And Digital Technologies Corp.
01.2022 - Current

Senior System Support Analyst

Systemantech Inc, Tupperware Branch Phil. Inc
04.2018 - 12.2021

Programmer Analysts

Global Strategic Solutions & Services Inc, Tupperware Branch Phil. Inc
07.2013 - 12.2017

Jr. Programmer

Information Managers Inc.
04.2011 - 07.2013

Bachelor of Science - Information Technology

Colegio De Dagupan

Dagupan City National High School

Luciente 1 Elemenentary School

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