Jennifer Lauricella
Surf Beach ,NSW
Summary
Dynamic customer service professional with extensive experience at Coles Supermarket, excelling in complaint resolution and customer relations. Proven ability to enhance customer satisfaction through attentive service and strong product knowledge. Adept at cash handling and fostering team collaboration, consistently achieving positive outcomes in high-pressure environments.
Overview
2005
2005
years of professional experience
Work History
Customer Service Assistant
Coles Supermarket
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Business Owner
Midas Muffler
03.1997 - 03.2004
Education
Year 10 Certificate -
Whalan High School
Mount Druitt, NSWSkills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Customer focus
- Payment processing
- Account management
- Documentation and reporting
- Product promotion
- Refund processing
- Customer service
- Teamwork and collaboration
- Understanding customer needs
- Multi-line phone systems
- Product knowledge
- Professional telephone demeanor
- Customer relations
- Stock management
- Sales expertise
- System implementation
- Work prioritization
- Problem resolution
Timeline
Business Owner
Midas Muffler
03.1997 - 03.2004
Customer Service Assistant
Coles Supermarket
Year 10 Certificate -
Whalan High School
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