Jennifer Mutich
Moore Park Beach ,QLD
Overview
7
7
years of professional experience
Work History
Cafe Owner Operator
Jennifer mutich
Moore Park Beach , Qld
04.2022 - Current
- Resolved problems or concerns to satisfaction of involved parties.
- Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Led startup and creation of operational procedures and workflow planning.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
- Delegated work to staff, setting priorities and goals.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Trained new employees on proper food handling techniques, safety protocols, and company policies.
- Conducted regular inventory checks of food items stored in the kitchen area.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed and implemented successful sales strategies to meet business goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed marketing campaigns through social media platforms to reach target customers.
- Developed and implemented marketing strategies to increase sales and profitability.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Executed performance reviews to encourage improved productivity for team members.
- Hired and trained new department managers to increase team oversight and productivity.
- Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Maintained financial records for the cafe, such as sales figures and profits and losses.
- Assisted with menu development by testing out recipes before introducing them to customers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected dining and serving areas for cleanliness and proper setup.
- Planned special events such as wine tastings or live music nights at the cafe.
- Trained new employees to perform duties.
- Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Store Manager
IGA Moore park Beach
Moore Park Beach , Qld
05.2019 - 05.2021
- Organized promotional events to increase product awareness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assessed operational efficiency of the store's departments.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed relationships with suppliers to negotiate better prices.
Support Worker
Wesley Mission
Bundaberg, Qld
03.2018 - 01.2019
- Coordinated with external agencies to access additional services and resources for clients.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Evaluated and addressed individual client needs and concerns.
- Provided emotional and practical support to vulnerable adults.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Supported clients to access education, training or employment opportunities.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Assessed client needs and developed treatment plans accordingly.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Provided guidance and support to families of clients, offering resources and advice.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Education
Diploma Case Management - Case Management
TAFE NSW
NSW 01-2015
Diplom of Disability -
TAFE NSW
Nsw01-2015
Skills
- Inventory management
- Menu development
- Sales strategies
- Staff training
- Vendor negotiation
- Operational procedures
- Financial management
- Team leadership
- Problem solving
- Conflict resolution
- Health and safety compliance
- Event planning
- Workforce scheduling
- Analytical thinking
- Employee supervision
- KPI management
- Food safety
- Project estimating
- Hiring and staffing
- Administrative oversight
- Money handling
- Business management
- Leadership
- Event coordination
- Resource allocation
- Design coordination
- Multitasking
- Cafe inventory
- Money counting
- Calm and pleasant demeanor
- Consulting
- Collaboration and teamwork
- Industry trends
- Coaching and mentoring
- Employee coaching
- Safe food handling
- Relationship building
Timeline
Cafe Owner Operator
Jennifer mutich
04.2022 - Current
Store Manager
IGA Moore park Beach
05.2019 - 05.2021
Support Worker
Wesley Mission
03.2018 - 01.2019
Diploma Case Management - Case Management
TAFE NSW
Diplom of Disability -
TAFE NSW