Jennifer O'Dell
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual, takes reservations, assigns rooms and handles payments. Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated across roles at Camden Court Hotel and other establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Receptionist
Camden Court Hotel
05.2020 - 09.2023
- During the summer months from 2020 to 2023 I worked as a front desk receptionist at the Camden Court Hotel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Hotel All Rounder
Jervis Hotel
01.2018 - 04.2020
- Collaborated with other skilled labourers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
Shop Assistant
Pamela Scott
01.2016 - 04.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
Education
Bachelor of Science - Science,Physical Education And Biology Teacher
Dublin City University
Dublin, Ireland05.2020
Skills
- Customer Service
- Organization skills
- Time Management
- Telephone skills
- Team Cooperation
- Goal-Driven
- Complaint Handling
Timeline
Hotel Front Desk Receptionist
Camden Court Hotel
05.2020 - 09.2023
Hotel All Rounder
Jervis Hotel
01.2018 - 04.2020
Shop Assistant
Pamela Scott
01.2016 - 04.2018
Bachelor of Science - Science,Physical Education And Biology Teacher
Dublin City University
Similar Profiles
Srinivas PoojariSrinivas Poojari
Front Desk Agent (Financial & Customer Relations Exposure) at Camden Court HotelFront Desk Agent (Financial & Customer Relations Exposure) at Camden Court Hotel
Ilaria PaganoIlaria Pagano
Bar waiter at Lawlors HotelBar waiter at Lawlors Hotel
Jessica CorderoJessica Cordero
Court Services Officer 2 at Camden County Superior CourtCourt Services Officer 2 at Camden County Superior Court