Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jennifer Son

Jennifer Son

Elsternwick,VIC

Summary

Dynamic professional with a proven track record in customer support and team collaboration, honed at Ansett Airlines Australia and in other work experiences. Bilingual in English and Korean, I excel in enhancing customer satisfaction through effective communication and problem-solving. Committed to creating engaging environments and maintaining high standards of service delivery.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Fashion/Accessory Store Assistant

Cheya
01.2023 - 04.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Greeted customers entering store and offered assistance with requirements.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

English Instructor

Companies- Hyundai, Samsung, LG, SK……etc
01.2005 - 12.2022
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
  • Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.

Cafe/Patisserie Manager

Michel's Patisserie(family Owned)
01.2002 - 12.2004
  • Managed Daily orders for cakes and supplies.
  • Organized different types of cakes and pastries.
  • Made coffee and drinks as required.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

International Flight Attendant

Ansett Airlines Australia
01.1996 - 12.2001
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.

Retail Sales Advisor

Duty Free (Sydney International Airport)
01.1995 - 12.1995
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
  • Boosted customer satisfaction by providing personalized product recommendations and efficient service.

Education

Bachelor of Arts - Economics/Japanese

University of New South Wales
Sydney, NSW

Skills

  • Exceptional customer support
  • Store maintenance
  • Effective team collaboration
  • Effective communication abilities
  • Bilingual in English and Korean

Certification

Institute of Languages

Languages

Korean
Full Professional

Timeline

Fashion/Accessory Store Assistant

Cheya
01.2023 - 04.2024

English Instructor

Companies- Hyundai, Samsung, LG, SK……etc
01.2005 - 12.2022

Cafe/Patisserie Manager

Michel's Patisserie(family Owned)
01.2002 - 12.2004

International Flight Attendant

Ansett Airlines Australia
01.1996 - 12.2001

Retail Sales Advisor

Duty Free (Sydney International Airport)
01.1995 - 12.1995

Bachelor of Arts - Economics/Japanese

University of New South Wales

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Jennifer Son