Jennifer Thomas

I am working as a disability support person which entails

- Personal care (Showering, pad changing, daily personal hygiene)

- Experience in using a hoist sling lifter and stand up lifter

- Community support (taking clients shopping, to appointments etc)

- Following care plans

- Writing up shift notes

• Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Implemented behavior management techniques when required for the safety of both clients and staff members involved.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
• Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
• Maintained a clean driving record, ensuring safe and responsible transportation of food items.
• Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
• Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
• Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
• Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
• Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
• Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.

• Assisted families with any problems
• Assisted residents with any problems
• Assisted with resident incoming documentation
• Assisted with roster management
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Developed strategies to streamline and improve office procedures.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Kept high average of performance evaluations.

• Team Leader
• Trained in administering Medication
• Person centred care
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Enhanced client comfort by providing personalized care according to individual needs and preferences.
• Assisted clients with daily activities, promoting independence and overall wellbeing.
• Improved client mobility by providing physical support and assistance during transfers and ambulation.
• Ensured medication adherence, administering prescribed medications in a timely manner.
• Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
• Provided emotional support to clients and their families, fostering positive relationships and open communication.
• Coordinated with healthcare professionals to ensure continuity of care between home-based services and medical appointments.
• Monitored vital signs and reported any changes in health status promptly to supervising nurse or physician.
• Implemented customized care plans designed by healthcare professionals, addressing specific client needs and goals.
• Safeguarded client dignity by respecting privacy during personal care tasks such as bathing, dressing, and grooming.
• Facilitated social interaction for clients by encouraging participation in community events or recreational activities.
• Managed time efficiently, ensuring all assigned tasks were completed within scheduled hours while maintaining high-quality care standards.
• Prepared nutritious meals tailored to client dietary restrictions or preferences, supporting overall health goals.
• Developed strong rapport with clients through active listening skills, empathy, patience, and understanding of unique individual circumstances.
• Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
• Utilized effective communication techniques when interacting with individuals experiencing cognitive decline or communication barriers due to illness or injury.
• Promoted mental stimulation for clients by engaging them in conversation about their interests or past experiences.
• Maintained accurate records of client care, ensuring proper documentation for the healthcare team and family members involved in the caregiving process.
• Adhered to all relevant safety protocols and regulations, prioritizing the well-being of clients and maintaining a secure environment at all times.
• Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
• Facilitated patient-centered meetings with patients' clinical and natural supports.
• Gave assessment, diagnosis and treatment to patients and families
• Connected with external service providers to obtain clinically necessary services for patients.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Recorded status and duties completed in logbooks for management.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Assisted with daily living activities, running errands, and household chores.

• Administered medication to residents
• Assisted with personal care
• Fed residents when required
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Enhanced client comfort by providing personalized care according to individual needs and preferences.
• Assisted clients with daily activities, promoting independence and overall wellbeing.
• Improved client mobility by providing physical support and assistance during transfers and ambulation.
• Ensured medication adherence, administering prescribed medications in a timely manner.
• Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
• Provided emotional support to clients and their families, fostering positive relationships and open communication.
• Coordinated with healthcare professionals to ensure continuity of care between home-based services and medical appointments.
• Monitored vital signs and reported any changes in health status promptly to supervising nurse or physician.
• Implemented customized care plans designed by healthcare professionals, addressing specific client needs and goals.
• Safeguarded client dignity by respecting privacy during personal care tasks such as bathing, dressing, and grooming.
• Facilitated social interaction for clients by encouraging participation in community events or recreational activities.
• Managed time efficiently, ensuring all assigned tasks were completed within scheduled hours while maintaining high-quality care standards.
• Prepared nutritious meals tailored to client dietary restrictions or preferences, supporting overall health goals.
• Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
• Developed strong rapport with clients through active listening skills, empathy, patience, and understanding of unique individual circumstances.
• Collaborated effectively with fellow Personal Care Aide Assistants when sharing caregiving responsibilities during shifts or transitions of care periods.
• Utilized effective communication techniques when interacting with individuals experiencing cognitive decline or communication barriers due to illness or injury.
• Promoted mental stimulation for clients by engaging them in conversation about their interests or past experiences.
• Maintained accurate records of client care, ensuring proper documentation for the healthcare team and family members involved in the caregiving process.
• Adhered to all relevant safety protocols and regulations, prioritizing the well-being of clients and maintaining a secure environment at all times.
• Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
• Facilitated patient-centered meetings with patients' clinical and natural supports.
• Gave assessment, diagnosis and treatment to patients and families
• Connected with external service providers to obtain clinically necessary services for patients.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted patients with self-administered medications.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Transported clients to and from medical appointments with safety and efficiency.

• Answer phones
• Make appointments
• Data Entry
• Create filing system
• Banking
• Put together tax returns
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.