Jennifer Timms
SYDNEY,NSW
Summary
Enthusiastic and dedicated Business student with proven experience in hospitality leadership roles. Strong ability to lead teams, maintain smooth operations, and deliver exceptional customer experiences in fast-paced environments. Passionate about quality service, team collaboration, and creating a welcoming and enjoyable environment for customers.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Store Manager
KFC
Sydney Olympic Park, NSW
04.2024 - Current
- Conducted daily store operations, including cash handling and opening/closing procedures.
- Balanced sales, reconciled cash, and executed bank deposits for accurate financial management.
- Supervised shifts and led team members to achieve seamless operations.
- Trained and supported staff to improve performance and ensure consistency.
- Managed operations during peak periods while resolving customer concerns effectively.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Participated in management meetings, providing insights on team productivity and operational performance.
- Ensured compliance with health and safety regulations in food preparation areas.
Restaurant Manager
Berry Bites (Mobile Dessert Business)
HOMEBUSH WEST, NSW
11.2024 - 06.2025
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Scheduled and trained staff to enhance team performance and efficiency.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented customer service strategies to enhance guest satisfaction and engagement.
- Oversaw daily operations of mobile dessert service, ensuring seamless service delivery.
- Managed inventory to ensure adequate stock levels of dessert supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
BONDS
Homebush, NSW - New South Wales
12.2024 - 01.2025
- Organized store layout and visual merchandising to enhance customer experience and facilitate product accessibility.
- Assisted customers with product selection and addressed inquiries effectively.
- Recommended and located merchandise based on customer preferences, leading to increased customer satisfaction.
- Demonstrated comprehensive knowledge of store products and services.
- Cultivated relationships with regular customers to provide personalized service, fostering loyalty and repeat business.
- Maintained up-to-date knowledge of merchandise, sales, and promotions.
- Managed loyalty programs by enrolling new members and clarifying benefits.
- Participated in promotional events to enhance store visibility.
Education
Cert III - Career Preparation
TAFE NSW
NSW10-2023
Diploma in Business - Business Administration And Management
Western Sydney University
Sydney, NSW03-2026
Some College (No Degree) -
Cherrybrook Technology Highschool
Cherrybrook, NSWSkills
- Inventory management
- POS systems & cash handling
- Food safety
- Health & safety compliance
- Peak period management
- Team leadership
- Staff training
- Time management & multitasking
- Fast-paced problem-solving
- Customer experience
- Store presentation
- Team collaboration
Certification
Food Safety Supervisor (FSS)
Timeline
Sales Associate
BONDS
12.2024 - 01.2025
Restaurant Manager
Berry Bites (Mobile Dessert Business)
11.2024 - 06.2025
Store Manager
KFC
04.2024 - Current
Cert III - Career Preparation
TAFE NSW
Diploma in Business - Business Administration And Management
Western Sydney University
Some College (No Degree) -
Cherrybrook Technology Highschool