Jenny Khiem
Southbank,VIC
Summary
I have more than a decade of experience in patient care. I'm an empathetic care worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Patient care to me means providing guidance and encouragement to patients through physical and emotional support. Pursuing a position as a patient care attendant is part of my career goals before starting a Diploma in Nursing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Care Attendant - Work Placement
Hope Aged Care
2019.09 - 2019.09
- Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
- Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
- Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
- Assisted with mobility exercises to maintain strength in patients suffering from limited mobility.
- Provided companionship during meal times ensuring adequate nutrition intake.
- Offered emotional support when needed establishing trust between me as the attendant and my patient.
- Assisted with physical therapy exercises under the guidance of healthcare professionals, promoting increased mobility and overall wellbeing.
Theatre Dental Assistant
Royal Dental Hospital Melbourne
2011.01 - 2018.01
- Providing patient care and education during consult and procedures
- Anticipate surgeons needs to boost efficiency in treatment
- Assist with patient airways while patients are under general anaesthesia
- Record database of medical records, Manage appointments/ referrals, Use of MS office and Dental software
- Perform 5 minute scrub in accordances to state standards
- Setting up sterile field with sterile tools to minimise risk of infection
- Assist and support patients with anxiety/stress over procedures,
- Basic knowledge of general anaesthesia and patient vital signs
- Comply with theatre attire and etiquette
- Knowledge and skilled in Oral Maxillofacial procedures such as biopsies, bone graft, dental implants, dental extractions and debridement.
Theatre Dental Assistant - Traineeship
Royal Dental Hospital Melbourne
2010.01 - 2011.01
- Knowledge and skills in: General Dentistry, Orthodontics, Paediatrics, Prosthodontics, Endodontics, Trauma & Emergency, Periodontics, Oral Maxillofacial Surgery, Dental Implants.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Monitored patient comfort and safety during dental procedures.
- Set up X-ray unit, developed and mounted dental x-rays.
Customer Service Representative
JV Audio Mobile Phone
2003.12 - 2007.04
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Maintained a high level of technical expertise by staying current on evolving mobile phone technologies.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Collaborated with team members to improve overall efficiency and quality of mobile phone repairs.
- Developed strong relationships with vendors to ensure timely delivery of parts and supplies for repairs.
Data Entry/ Medical Receptionist
All Care Inala Medical Centre
2001.03 - 2003.11
- Proficient in Medical Spectrum
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Certificate III - Individual Support
Kangan Institute
Melbourne, VIC12.2019
Certificate III - Dental Assisting
RMIT University
Melbourne, VIC11.2011
Skills
- Microsoft Office
- Medical Terminology
- Medical Office Administration
- Privacy and Confidentiality
- Meal Preparation
- Patient Care and Assistance
- Mobility Support and transfer
- Sterile set up and procedures
- Medical Charting
- Medical Records Management
- Proficient in Medical Spectrum
- Organizational Skills
- Clinical Documentation
- Safety awareness
- Team collaboration
- Adaptable approach
- Stress management
- Toileting assistance
- Record keeping
- Compassionate caregiving
- Grooming assistance
- First aid knowledge
- Conflict resolution
- Nutrition monitoring
- Physical therapy assistance
- Emotional support
- ADL Assistance
- COVID-19 Safety Policies
- PPE Usage
Certification
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID0010 Provide basic emergency life support
HLTAID0011 Provide first aid
Hand Hygiene Australia
Working with children card
NDIS Check
Responsible Service of Alcohol
Food handling certificate
Languages
Vietnamese
References
Liz Ristevski
Royal Dental Hospital
Team Leader
0418 547 104
Hanlie Engelbrecht
Royal Dental Hospital
Oral Maxillofacial Surgeon
0447 734 953
Timeline
Personal Care Attendant - Work Placement
Hope Aged Care
2019.09 - 2019.09
Theatre Dental Assistant
Royal Dental Hospital Melbourne
2011.01 - 2018.01
Theatre Dental Assistant - Traineeship
Royal Dental Hospital Melbourne
2010.01 - 2011.01
Customer Service Representative
JV Audio Mobile Phone
2003.12 - 2007.04
Data Entry/ Medical Receptionist
All Care Inala Medical Centre
2001.03 - 2003.11
Certificate III - Individual Support
Kangan Institute
Certificate III - Dental Assisting
RMIT University
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID0010 Provide basic emergency life support
HLTAID0011 Provide first aid
Hand Hygiene Australia
Working with children card
NDIS Check
Responsible Service of Alcohol
Food handling certificate
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