Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minh To Tam Hoang

14 Point Pleasant Way, South Morang,VIC

Summary

Adept at fostering independence in aged care residents. I excel in environments requiring patience, empathy, and strong customer service skills. I am a self-motivated worker, and am able to work both independently and as a collaborative team member to obtain a position where I can maximise my knowledge, organisational and interpersonal skills. I am keen to take on new challenges, which will help me to grow personally and professionally.

Overview

13
13
years of professional experience

Work History

Aged Care Worker (Work Placement)

Heritage Care
07.2024 - 08.2024


Nurse: Jaspreet Kaur | Mobile: 0451 096 201

Personal Care Worker: Gagan | Mobile: 0430 470 385

Personal Care Worker: Pragya | Mobile: 0449 515 802


  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Bakery Manager

Beyond Baking
02.2022 - 05.2024


Employer: Peter | Mobile: 0480 500 438


  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed all baking operations professionally and handled all problems confidently.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.

Nail Technician

Nuyu Beauty
02.2018 - 01.2022


Employer: Thanh Nguyen | Mobile: 0435 733 884


  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.

Aged Care Worker (Work Placement)

Ashley Aged Care
12.2014 - 01.2015
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Sales Clerk

Lunch Box in the Park Coffee Shop
02.2012 - 01.2014


Employer: Anna Bui | Mobile: 0490 009 201


  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.

Education

Certificate III - Individual Support (Aging And Disability)

Australian Vietnamese Women's Association
Braybrook, VIC
08.2024

Certificate III - First Aid

Australian Vietnamese Women's Association
Braybrook, VIC
08.2024

Certificate III - Aged Care

Heath Services Training Australia
Melbourne, VIC
02.2015

Skills

  • Patience and Empathy
  • Teamwork and Collaboration
  • Bilingual (proficient in Vietnamese and English)
  • Punctual and Organized
  • Adaptable and Flexible
  • Friendly and Helpful
  • Positive Work Attitude

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Aged Care Worker (Work Placement)

Heritage Care
07.2024 - 08.2024

Bakery Manager

Beyond Baking
02.2022 - 05.2024

Nail Technician

Nuyu Beauty
02.2018 - 01.2022

Aged Care Worker (Work Placement)

Ashley Aged Care
12.2014 - 01.2015

Sales Clerk

Lunch Box in the Park Coffee Shop
02.2012 - 01.2014

Certificate III - Individual Support (Aging And Disability)

Australian Vietnamese Women's Association

Certificate III - First Aid

Australian Vietnamese Women's Association

Certificate III - Aged Care

Heath Services Training Australia
Minh To Tam Hoang