Jenny O’Connor | CV

• Delivered high-level customer service to staff, students, VIP visitors, government representatives, ministers, executives, and members of the public
• Created a professional and welcoming first impression for visitors and stakeholders
• Built strong working relationships with internal teams, external organisations, suppliers, and senior management
• Managed reception and front desk operations in a fast-paced professional environment
• Used Microsoft Outlook, Excel, Word, and internal databases daily
• Processed invoices and maintained accurate administrative and financial records
• Coordinated building services, maintenance requests, repairs, and supplier communications
• Assisted with audiovisual and IT upgrades for meeting rooms and executive spaces
• Organised meeting rooms, catering, events, and executive support services
• Maintained professional communication while handling sensitive situations with discretion and confidentiality
• Extensive administration and customer service experience at UTS Business School.
• Developed and implemented policies to enhance operational efficiency within the business school.
• Collaborated with faculty to design innovative curriculum and program offerings.
• Managed cross-functional teams to execute key initiatives and projects effectively.
• Provided mentorship and guidance to junior staff on best practices and professional development.
• Developed and implemented strategies to increase executive efficiency.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Organised and facilitated regular meetings with senior management teams.
• Created and maintained relationships with key stakeholders.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Delegated work to staff, setting priorities and goals.
• Formed and sustained strategic relationships with clients.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Managed administrative processes to support faculty and staff at UTS Business School.
• Coordinated scheduling and logistics for meetings and events within the department.
• Maintained accurate records and documentation for compliance and reporting purposes.
• Assisted in developing policies and procedures to enhance operational efficiency.
• Oversaw office supplies inventory and procurement for daily operations.
• Responded promptly to customer inquiries via email or telephone calls.
• Coordinated travel arrangements for staff members as needed.
• Verified accuracy of invoices before processing payment requests.
• Processed incoming and outgoing mail, and distributed to appropriate staff members.
• Organised special events such as conferences, seminars or workshops.
• Created purchase orders and tracked payments for vendor services.
• Ordered supplies and ensured adequate inventory levels were maintained at all times.
• Provided administrative support to management team by scheduling meetings, preparing agendas, taking meeting minutes, and maintaining records.
• Maintained office equipment such as copiers, printers, fax machines; placed service calls when necessary.
• Coordinated training sessions for new employees regarding company policies and procedures.
• Maintained front desk to provide positive first impression.
• Received and distributed mail, letters and packages.
• Reviewed and approved vendor invoices.
• Stocked inventory and ordered office and kitchen supplies.
• Provided HR administrative assistance to management team.
• Assisted with set up for social events and food deliveries.
• Scheduled service and changed and ordered toner to keep printers and copiers functioning.
• • Managed end-to-end procurement administration including purchase order creation, invoice processing, and liaison with suppliers and internal stakeholders

• Managed multi-line phone system, directing calls to appropriate departments.
• Scheduled and coordinated appointments for executives and staff members.
• Greeted visitors and ensured a positive first impression of the company.
• Maintained accurate visitor logs and ensured security protocols were followed.
• Assisted with mail distribution and organised incoming and outgoing correspondence.
• Provided administrative support to various departments as needed.
• Managed office supplies inventory and coordinated reordering processes efficiently.
• Collaborated with team members to improve front desk operations and customer service quality.
• Responded to customer inquiries via telephone or email in a timely manner.
• Answered incoming calls and directed them to the appropriate personnel or department.
• Ensured reception area was kept tidy at all times.
• Assisted with general administrative tasks such as filing, photocopying, faxing and data entry.
• Supported other departments with administrative tasks when required.
• Provided clerical support including typing documents, preparing reports and maintaining records.
• Handled confidential information in a secure manner according to company policy.
• Updated employee contact list on a regular basis to ensure accuracy of data.
• Managed visitor logbook, issuing visitor badges when necessary.
• Prepared daily activity logs to track visitors entering the building.
• Acted as point of contact between senior management team and external vendors and suppliers.
• Coordinated conference room bookings for meetings and events.
• Sorted and distributed incoming mail, packages and courier deliveries.
• Monitored office supplies inventory levels and placed orders when needed.
• Answered and directed incoming calls using multi-line telephone system.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
• Coordinated meeting room bookings and arranged catering for meetings and events.
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Collated, bound and stored computer-generated reports.
• Coordinated company events with venues and advised staff of pertinent details.

• Managed international buyer relations for one of the world’s largest macadamia producers
• Hosted and coordinated overseas buyer groups visiting Australia, predominantly from Japan
• Built and maintained long-term stakeholder and client relationships with international partners
• Organised end-to-end executive client visits including accommodation, travel, and transport logistics
• Conducted orchard tours and presented company operations, production processes, and facilities
• Liaised with senior executives, orchard management, and operational teams to deliver high-quality client experiences
• Coordinated corporate hospitality, entertainment, and relationship-building programs for visiting delegations
• Represented the company as a key client-facing contact for international buyers and stakeholders
• Worked closely with MacFarms International offices in Sydney, San Francisco, and Hawaii
• Supported ongoing commercial relationships and contributed to strengthening export market engagement
• Developed strong cross-cultural communication skills through regular engagement with international clients
• Delivered high-level coordination and administrative support in a fast-paced international business environment

• Participated in industry trade shows and conferences to stay abreast of current trends in product development.
• Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
• Explained product features and benefits to company staff members and customers.
• Presented new merchandise ideas and campaigns to company executives and sales managers.