- Accomplished Hospitality with over 10 years experience in Food and Beverage
- Full knowledgeable in bartending skill, sake and whiskey
- Experience managing professional staff including leadership, team building.
- Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges.
- Cocktail competition reward, Top 100 World class Australia, Top 6 Woodford reserve cocktail challenge QLD, 1Running-up All World Open Cup Bols Cocktail competition HK
Hi, I’m
Jenny Wang
Newstead,Qld
Summary
Overview
10
years of professional experience
1
Certification
Work History
Sono Japanese Restaurant
Bar Manager
04.2019 - Current
Job overview
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Work our wine menu and sake menu.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 8% improvement over prior onboarding process.
Honto/ Longtime
Bar Supervisor
01.2018 - 04.2019
Job overview
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Ability to work as team leader and solve difficult situation in bar
- Excellent interpersonal skills and politeness to handle complaints of customers
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Purchased supplies according to expected demand.
- Poured and prepared mixed drinks for over 120 customers daily
Novotel Brisbane
Bartender
08.2017 - 01.2018
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Brisbane Marriott Hotel
Bartender
01.2017 - 07.2017
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
Mizunara The Library
Bartender
05.2016 - 12.2016
Job overview
- Leaning the Japanese way Hospitality, bartending skill and whiskey knowledge.
- Serving high quality customer service.
Mandarin Oriental Hotel Group
Bartender
05.2015 - 05.2016
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Completed requisitions to maintain required stock par levels.
Education
Glion Institute of Higher Education Glion Switzerland
Post Graduate Diploma In Hospitality Management
06.2011
University Overview
Skills
- Managing Reservations and Large Parties
- Marketing Plan Development
- Guest Inquiries
- Sanitation Regulations
- Ability to work independently but also team player in fast paced environment
- Excellent interpersonal and communication skills
Certification
Association of Bartenders & Sommeliers Singapore
Languages
English
Professional Working
Timeline
Bar Manager
Sono Japanese Restaurant
04.2019 - Current
Bar Supervisor
Honto/ Longtime
01.2018 - 04.2019
Bartender
Novotel Brisbane
08.2017 - 01.2018
Bartender
Brisbane Marriott Hotel
01.2017 - 07.2017
Bartender
Mizunara The Library
05.2016 - 12.2016
Bartender
Mandarin Oriental Hotel Group
05.2015 - 05.2016
Glion Institute of Higher Education
Post Graduate Diploma In Hospitality Management
Association of Bartenders & Sommeliers Singapore
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