Jenny Yu
Doncaster,VIC
Summary
An individual who is eager to learn and has a genuine passion for client-oriented and creative communication. Currently, a reliable and upbeat Estée Lauder Beauty Consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Estée Lauder Companies
11.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Collaborated with marketing department on social media campaigns, providing engaging content featuring beauty tips and product highlights.
- Trained new staff in product knowledge and customer service protocols.
Front of House Team Member
Oztook
05.2021 - 11.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at any table when in need of assistance.
- Asked diners about meals to assess satisfaction and collect vital feedback.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels for over 80 customers per working day
- Enhanced overall financial management, providing timely and accurate reports to senior staff members.
Beauty Sales Associate
Missha
03.2018 - 10.2018
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products, which contributed to improved sales by 12%.
Education
Bachelor of Fashion Enterprise - Fashion
RMIT University
Brunswick, VIC12.2022
High School Diploma -
Doncaster Secondary College
Doncaster, VIC10.2019
Skills
- Payment Processing; POS Software
- Customer Service
- Merchandise Recommendations
- Reliable and Responsible
- Team Cooperation
- Honest and Ethical
- Service Consultations
- Creative Thinking
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Availability
Flexible both weekdays and weekends
Referrals will be given upon contact
Timeline
Beauty Advisor
Estée Lauder Companies
11.2021 - Current
Front of House Team Member
Oztook
05.2021 - 11.2021
Beauty Sales Associate
Missha
03.2018 - 10.2018
Bachelor of Fashion Enterprise - Fashion
RMIT University
High School Diploma -
Doncaster Secondary College
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