Jephanie Desrae Ngauru Takimoana
BRISBANE,QLD
Summary
Accomplished Senior Debt Resolution Officer experienced in financial analysis and regulatory compliance. Enhanced operational effectiveness by leading teams and implementing innovative solutions while delivering actionable insights that drive efficiency. Committed to fostering stakeholder relationships and maintaining integrity in high-pressure situations.
Overview
18
18
years of professional experience
Work History
Senior Debt Resolution Officer
Queensland Treasury
Brisbane , Qld
01.2018 - Current
- Analyzed financial data to support policy development and decision-making processes.
- Collaborated with stakeholders to ensure compliance with regulatory requirements and standards.
- Enforced compliance with regulatory standards and company policies.
- Coordinated with legal counsel to ensure organizational compliance.
- Implemented risk management strategies to mitigate potential threats.
- Developed reports on budget forecasts and expenditure trends for senior management review.
- Facilitated workshops to enhance understanding of financial policies among staff members.
- Provided training sessions on financial systems and procedures for new team members.
- Researched industry best practices to inform strategic planning and operational improvements.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Implemented new technologies to enhance workplace productivity levels.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Developed and maintained relationships with key clients and stakeholders.
- Monitored and reported on operational performance metrics.
- Coordinated cross-departmental projects to achieve company objectives.
- Facilitated stakeholder meetings to align on strategic initiatives.
- Oversaw the development and implementation of operational procedures.
- Championed innovation and continuous improvement initiatives.
- Ensured the security and confidentiality of sensitive information.
- Represented the organization at external events and conferences.
Senior Debt Collection Officer
Collection House
Brisbane , Qld
05.2008 - 01.2018
- Coordinated debt recovery processes in compliance with regulations.
- Communicated with clients to negotiate payment plans and settlements.
- Managed customer account inquiries and resolved disputes effectively.
- Oversaw documentation for legal compliance and financial reporting.
- Trained new staff on company policies and operational procedures.
- Collaborated with team members to enhance operational efficiency.
- Supported management in developing strategies for process improvement.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
Education
School Certificate
Marton, NZSkills
- Debt recovery
- Regulatory compliance
- Financial analysis
- Risk management
- Risk assessment
- Report generation
- Report writing
- Process improvement
- Operational efficiency
- Stakeholder engagement
- Strategic planning
- Team leadership
- Training facilitation
- Customer negotiation
- Effective communication
- Problem solving
- Crisis intervention
- De-escalation techniques
- Rule enforcement
References
References available upon request.
Timeline
Senior Debt Resolution Officer
Queensland Treasury
01.2018 - Current
Senior Debt Collection Officer
Collection House
05.2008 - 01.2018
School Certificate