Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Jeremy Tibballs

Desktop Support Officer
Hobart,TAS

Summary

Experienced professional with a proven track record in diagnosing and resolving computer hardware and software issues within customer-centric settings. Possesses extensive expertise in standard operating systems, networking protocols, and technical support methodologies. Proficient in addressing intricate technical challenges.

Demonstrates exceptional organisational skills and unwavering reliability in managing concurrent tasks, all while maintaining a positive outlook. Willingly embraces additional responsibilities to contribute to team objectives.

Overview

13
13
years of professional experience
5
5
Certifications

Work History

Desktop Support Officer

Department Of Justice
Rosny, TAS
04.2021 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Associate Network Engineer

DXC Technology
Salamanca, TAS
12.2020 - 12.2021
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

Service Desk Analyst

DXC Technology
Salamanca, TAS
12.2017 - 12.2020
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Nursery Assistant

Tibballs Nursery
Glenorchy, TAS
04.2013 - 08.2018

Deli Assistant

Woolworths
Claremont, TAS
05.2010 - 03.2013

Education

Rosetta High
02.2004 - 2008.12

Elizabeth College
02.2009 - 2009.12

Skills

Desktop support

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Certification

Certificate 2 in Information, Digital Media and Technology

Additional Information

Referees

Name: Matt Burgess
Position: Client Services Team Leader, Office of the CIO, Department of Justice
Address: 30 Gordons Hill Road, Rosny Park, TAS 7018
Telephone: (03) 6165 3657 - 0447 124 938

Name: Adam Hanuszewicz
Position: Service Desk Team Leader, DXC
Address: Level 3, 21 Kirksway Place, Hobart, 7000
Telephone: 0400 838 122

Name: Natasha Hale
Position: Management Accountant, RBF
Address: Ground Floor, 21 Kirksway Place, Hobart, 7000
Telephone: 0415 311 485

Timeline

Desktop Support Officer

Department Of Justice
04.2021 - Current

Associate Network Engineer

DXC Technology
12.2020 - 12.2021

Service Desk Analyst

DXC Technology
12.2017 - 12.2020

Nursery Assistant

Tibballs Nursery
04.2013 - 08.2018

Deli Assistant

Woolworths
05.2010 - 03.2013

Elizabeth College
02.2009 - 2009.12

Rosetta High
02.2004 - 2008.12
Jeremy TibballsDesktop Support Officer