Jerry Helg
Rockdale,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Site Manager
Glad Group
Westfield Bondi Junction, NSW
02.2024 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Reduced employee and subcontractor turnover rate.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Managed daily operations of the site, including staff and contractors.
Site Manager
Millennium Services Group
Westfield Miranda, NSW
11.2022 - 02.2024
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitored job progress to ensure quality standards were met.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Security Supervisor
Glad Group
Westfield Miranda, NSW
06.2017 - 11.2022
- Ensured security team members adhered to all safety regulations and policies.
- Supervised daily operations of security personnel, including scheduling shifts and assigning tasks.
- Conducted regular staff meetings to review procedures and performance evaluations.
- Trained new security personnel on company policies, procedures, and safety protocols.
- Responded promptly to customer complaints regarding theft or other violations of policy.
- Provided guidance and support to junior members of the security team.
- Communicated information, updates and constructive feedback to security team on behalf of supervisor.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Night Shift Supervisor
SecureCORP
Westfield Miranda, NSW
01.2017 - 06.2017
- Ensured the security of the premises by conducting regular patrols and monitoring surveillance equipment.
- Provided guidance on job duties and answered questions from team members.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Night Security Guard
Southern Cross Group Services
Westfield Parramatta, NSW
11.2015 - 01.2017
- Conducted rounds of the premises to ensure safety and security.
- Monitored CCTV cameras for suspicious activity.
- Patrolled the building, checking doors and windows for signs of forced entry or tampering.
- Responded to alarms by investigating the cause and taking appropriate action.
- Incident report writing in relation to public liability claims and crime.
- Reported maintenance problems to facilities personnel for repair.
- Assisted with medical emergencies when needed.
Formwork Laborer
DJ Formwork
Yagoona, NSW
02.2013 - 10.2014
- Loaded materials onto trucks for delivery to job sites.
- Cleaned up debris after completion of each phase of a project.
- Removed formwork components after concrete has cured using hand-tools or pneumatic chisels and hammers.
- Lifted heavy objects using proper techniques while working in tight spaces safely.
- Dismantled forms using basic and advanced tools.
- Removed debris and waste to clean site after completing work.
Education
High School Diploma -
Condell Park High School
Sydney, NSWSome College (No Degree) - Telecommunication Networks Technology
Lidcombe TAFE
Sydney, NSWSome College (No Degree) - Diploma Telecommunication Network Engineering
Lidcombe TAFE
Sydney, NSWSome College (No Degree) - Diploma Optical Networks
Lidcombe TAFE
SydneySome College (No Degree) - Certificate II in Security Operations
SECTA
Granville, NSWSkills
- Customer Service
- Emergency assistance
- Supervision of events
- Proficient in CCTV monitoring incident reporting writing
- Honest and reliable
References
References available upon request.
Timeline
Site Manager
Glad Group
02.2024 - Current
Site Manager
Millennium Services Group
11.2022 - 02.2024
Assistant Security Supervisor
Glad Group
06.2017 - 11.2022
Night Shift Supervisor
SecureCORP
01.2017 - 06.2017
Night Security Guard
Southern Cross Group Services
11.2015 - 01.2017
Formwork Laborer
DJ Formwork
02.2013 - 10.2014
High School Diploma -
Condell Park High School
Some College (No Degree) - Telecommunication Networks Technology
Lidcombe TAFE
Some College (No Degree) - Diploma Telecommunication Network Engineering
Lidcombe TAFE
Some College (No Degree) - Diploma Optical Networks
Lidcombe TAFE
Some College (No Degree) - Certificate II in Security Operations
SECTA
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