Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

JESHUA EICHHOLZ

Kuranda,QLD

Summary

Responsible Barista Shift Manager with over 12 months of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory, and planning for group bookings and other special events. After rising so quickly in the hospitality industry I am looking for an opportunity for more growth in a new field.

Overview

6
6
years of professional experience

Work History

Barista/Supervisor

Frogs On Coondoo
03.2023 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created new training guidelines, and provided staff orientation and training.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Directed Front Of House (FOH) staff.
  • Balanced tills to monitor integrity and prevent theft.
  • Monitored food preparation, production, and plating for quality control.
  • From a coffee standpoint on an average day I handle roughly 4 kilos of coffee with very minimal help and on a busy day up to 6kg.
  • I am the first person in the door in the morning and the last one out the door in the afternoon 5 days a week, 6:30am-4/5pm.

Livestock Farmers

Austral Fauna
03.2018 - 07.2018
  • Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
  • Maintained growth, feeding, production, and cost records for [Type] livestock.
  • Packaged [Type] products for shipment and additional processing.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
  • Placed orders for animal food with vendors and confirmed delivery dates and times.

Education

Food Handling Supervisor Certificate

CTA Online
08.2024

RSA

Express Online Training
04.2023

Food Handlers Safety Certificate

Food Safety First
04.2023

Skills

  • Problem Solving
  • Time Management
  • Good With My Hands
  • Communication
  • Customer Service
  • Leadership
  • Barista Training
  • Supply Ordering
  • Worker Training
  • Equipment Inspection
  • Inventory Control
  • Interpersonal Skills
  • Decision-Making
  • Active Listening
  • Task Prioritization
  • Teamwork and Collaboration
  • Effective Communication
  • Hiring and Onboarding
  • Task Delegation
  • Staff Management
  • Process Monitoring and Improvement
  • Organizational Skills
  • Critical Thinking

Availability

24/7

Timeline

Barista/Supervisor

Frogs On Coondoo
03.2023 - Current

Livestock Farmers

Austral Fauna
03.2018 - 07.2018

Food Handling Supervisor Certificate

CTA Online

RSA

Express Online Training

Food Handlers Safety Certificate

Food Safety First

Similar Profiles

CREATE PROFILE
JESHUA EICHHOLZ