Jesica Di Bella
Ipswich,QLD
Summary
Customer-centred Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful completion of certificate 3 in library and information services traineeship and over 12 months experience working within the Ipswich Library team
Overview
1
1
year of professional experience
1
1
Certification
Work History
Library Trainee
Ipswich City Council
06.2022 - Current
- Helped to create welcoming and comfortable space by keeping library clean and shelves tidy.
- Utilized computer databases to locate library materials.
- Checked out and checked in materials to support patron circulation needs.
- Provided basic computer assistance to help patrons access needed resources.
- Helped patrons locate resources using catalogue and circulation systems.
- Managed library materials for accurate record-keeping.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Offered basic reference assistance to support information needs.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Marketed library's many services to visitors and patrons through active communication.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
Education
Certificate 3 Library And Information Services - Library And Information Science
TAFE Queensland
11.2023
Skills
- Active Listening
- Customer Service
- Computer Proficiency
- Library Organization
Certification
First Aid and up to date CPR
Blue card
Timeline
Library Trainee
Ipswich City Council
06.2022 - Current
Certificate 3 Library And Information Services - Library And Information Science
TAFE Queensland
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