Jessica Ayres
Ashby,WA
Summary
Having worked in the Medical Administration industry for many years, I pride myself on managing a busy work load, whilst still providing efficient office administration and a compassionate approach, significantly improving patient experience. I maintain confidentiality and provide exceptional customer service, enhancing patient satisfaction. I am skilled in medical billing and demonstrating telephone etiquette, consistently managing high call volumes efficiently. I have a small amount of dental reception experience as I would fill in at Pearsall/Alkimos Dental Centre when required.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Brookside Medical Centre
Wanneroo, WA
02.2018 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Pearsall Medical Centre
Pearsall, WA
04.2013 - 01.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Belridge Senior High School
Beldon, WA11.2011
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Office Administration
- Payment Collection
- Medical Billing
Timeline
Medical Receptionist
Brookside Medical Centre
02.2018 - Current
Medical Receptionist
Pearsall Medical Centre
04.2013 - 01.2017
Belridge Senior High School