Overview
Work History
Education
Skills
Certification
Motorbike and Books
Timeline
Generic
Jess Blackwell

Jess Blackwell

Fortitude Valley,QLD

Overview

2
2
years of professional experience
1
1
Certification

Work History

Centerlink Call Centre

Concentrix
02.2024 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
  • Promoted a supportive work environment by proactively assisting colleagues with challenging calls when necessary.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Bookseller

Berkelouw Books
09.2023 - 12.2023
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Restocked shelves and kept store displays attractive.
  • Maintained an up-to-date knowledge of current trends, ensuring accurate recommendations for customers.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Established strong relationships with customers to encourage repeat business.
  • Assisted customers with locating books and other materials in store.

Waitress

Market Lane Cafe
01.2023 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Order processing increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Masala
09.2022 - 01.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

No Degree -

Bradfield College

Skills

  • Call Centre Customer Service
  • Problem-solving skills
  • Verbal and written communication
  • Inbound phone calls
  • Cash Handling
  • Customer Support
  • Complaint resolution
  • Calm disposition

Certification

First Aid Certificate - 2023

Motorbike License

Provisional Drivers License

Barista Course

Motorbike and Books

Motorbikes and Books are my two big things I spend the most money on!! (My poor wallet) With a collection of over 300 books, I find this one of my greatest achievements + my second biggest loss from my bank account. With nearly all of my book collection nearly read, I am waiting to build  my dream floor to ceiling bookshelves to accommodate my healthy/unhealthy hobby. 


For Motorbikes on the other hand, I am a proud owner of my 2023 Yamaha R7 and 2016 R6 Yamaha track bike. I've been riding for 2 years now and its my biggest loss of my bank account unfortunately. But it is something that I am very passionate about !!!

Timeline

Centerlink Call Centre

Concentrix
02.2024 - Current

Bookseller

Berkelouw Books
09.2023 - 12.2023

Waitress

Market Lane Cafe
01.2023 - 06.2023

Waitress

Masala
09.2022 - 01.2023

No Degree -

Bradfield College

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Jess Blackwell