Jessicah Bogara
Enoggera,QLD
Summary
I am an outgoing and motivated worker with an extensive customer service background. I thrive in a team environment but can also be relied on to work independently. I am dependable, trustworthy and always eager to learn something new. I pride myself in my dedication to always creating personalised customer experiences with excellent interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
Barista/All Rounder
Blackwood Cafe & Espresso Bar
08.2022 - Current
- Operating coffee machine, grinder and alto press to create all different types of coffee
- Every day restocking of take away and dine in cups/mugs, coffee beans, milks, sugars, powders and syrups
- Upholding outstanding customer service, maintaining customer relationships and enhancing each and every customer encounter
- Sustaining cafe professionalism and cleanliness by performing general cleaning and sanitising of all work areas daily
- Opening the cafe including setting up coffee machine and counting the register
Waitress
Olive & Angelo
04.2022 - 08.2022
- Handled high-pressure and fast paced lunch and dinner service while orchestrating a calm composure and excellent standards
- Thoroughly attended to customers needs and preferences with friendly and professional service, memorising the menu and taking customer orders with efficiency and accuracy, providing great recommendations regarding dietary needs and clearly communicating with head chef and other staff
- Opened restaurant, setting upstairs and downstairs dining areas and bar, clearing and resetting tables during busy periods while prolonging the customer experience by maintaining a pleasant atmosphere for guests
Assistant Manager
Nando's
07.2018 - 04.2022
- Managed day-to-night operations in order to meet daily sales targets and uphold quality and service expectations
- Implemented staff training programs, enhancing product knowledge and improving customer service skills while successfully running shifts and supervising staff
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally
- Completed weekly stocktake, placing numerous stock orders for the week and liaising with those third party companies including Coca-Cola and MOCO.
Food & Beverage Attendant
Brisbane Convention & Exhibition Centre
08.2018 - 01.2020
- Assisted in set-up and breakdown of exhibitions, banquets and conferences for guest numbers of up to 1,500 e.g. Brisbane Broncos and Brisbane Lions dinners
- Enhanced guest experience by providing exceptional customer service when greeting and seating attendees and providing attentive service to facilitate to all guest needs
- Multi-tasked during peak periods without sacrificing quality or attention to detail
- Adhered to strict hygiene standards to maintain a sanitary work environment for both staff and guests
Shop Assistant
The Cheesecake Shop
09.2012 - 09.2017
- Managed register operations, collecting payment by cash, debit and credit card and used Point of Sale system to process transactions
- Independently opened and closed shop, completed daily cleaning and other tasks accurately, decorating cakes and completing customer orders on-time and efficiently
- Provided excellent customer service, punctually addressing inquiries and resolving issues
Education
High School Diploma -
Mitchelton State High School
Mitchelton, QLD12.2014
Certificate III - Hospitality
IPS Institute
Brisbane, QLD06.2018
Skills
- Customer Service
- Team Leadership
- Coffee Expertise
- Safe Food Handling Practices
- Cash Register Operation
- Ordering Procedures
- Time Management
- Adaptable and Flexible
Hobbies
I enjoy working out, cooking, rollerskating, reading and going to concerts. I am also currently learning Spanish.
Timeline
Barista/All Rounder
Blackwood Cafe & Espresso Bar
08.2022 - Current
Waitress
Olive & Angelo
04.2022 - 08.2022
Food & Beverage Attendant
Brisbane Convention & Exhibition Centre
08.2018 - 01.2020
Assistant Manager
Nando's
07.2018 - 04.2022
Shop Assistant
The Cheesecake Shop
09.2012 - 09.2017
High School Diploma -
Mitchelton State High School
Certificate III - Hospitality
IPS Institute
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