Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jess Carter

Narara,NSW

Summary

Customer service and detail-oriented restaurant manager with three years experience working in all areas of food preparation, service and sales.

Focussed on providing exceptional customer service, with excellent cash handling, product promotion, problem solving and conflict resolution skills, working in a fast paced team environment.

Overview

3
3
years of professional experience

Work History

Team Leader

Grilld
07.2022 - Current
  • Optimize customer experience by delivering superior service, building strong relationships with my customers through a positive attitude and attentive response.
  • Proficient cash handling, daily float and till, net and average sales calculation and reconciliation.
  • Monitor and supervise team performance and provide constructive feedback to increase productivity and maintain high quality standards.
  • Continuously working with my team to identify areas of improvement and promptly resolving issues.
  • Conducting on the job training and mentoring of team members to increase productivity, accuracy, and commitment to friendly service.
  • Cultivate a positive relationships with multiple vendors to deliver timely and cost-effective supply of services, accepting invoices, quality assurance and materials.

Team Member

Grilld
11.2020 - 06.2022
  • Welcoming customers, seating, taking orders, cash and card payments.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Working different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Science - Psychology

University of Newcastle
Central Coast, NSW
12.2025

Certificate II - Hospitality

Dynamic Learning Services
Grilld Tuggerah
11.2021

Higher School Certificate -

Narara Valley High School
Narara, NSW
10.2019

Skills

  • Customer Service
  • Complaint Resolution
  • Workplace Safety
  • Training and Mentoring Staff
  • Cash Handling and Daily Reconciliation
  • Sales and Quality Assurance
  • Decision-Making
  • Client Support

Accomplishments

    In 2020 Nominated to perform at HSC Reprise Concert, Newcastle. Nomination for HSC Encore Concert, Sydney


    Higher School Certificate: Band 6 - 96% in Music, 75% Advanced English


    Received The Pearl Beach Senior Vocal Scholarship in 2018 and 2019


    Richard Newton Philharmonia Vocal scholarship 2019


    Implemented a workplace program for restaurant cleaning standards

Timeline

Team Leader

Grilld
07.2022 - Current

Team Member

Grilld
11.2020 - 06.2022

Bachelor of Science - Psychology

University of Newcastle

Certificate II - Hospitality

Dynamic Learning Services

Higher School Certificate -

Narara Valley High School

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Jess Carter