Jess Frost
Hobart,TAS
Summary
Quality control professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Quality Systems Coordinator
Bega Dairy and Drinks
01.2022 - 08.2024
- Contributed to successful ISO certification efforts by coordinating audit preparations, demonstrating robust quality systems during assessments.
- Advised management of quality audit non-compliance issues to facilitate improved audit compliance rates.
- Managed document control activities, ensuring accuracy, consistency, and accessibility of essential records for both internal and external audits.
- Ensured compliance with industry standards and regulatory requirements by maintaining up-to-date knowledge on best practices and guidelines. Ensured that best practices were adopted throughout the organization.
- Determined and developed quality department standards, procedures and practices and, established standard ways of operating to ensure compliance to relevant standards.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Implemented new quality assurance and customer service standards.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Evaluated suitability of business and technical processes and procedures and recommended improvements to comply with updated operations guidelines.
- Fostered an environment that promoted employee engagement in continuous improvement activities leading to operational excellence.
- Supported continuous improvement initiatives by collaborating with cross-functional teams to identify areas for optimization.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Oversaw change management activities to support implementation of critical initiatives driving technology, process and culture changes. Managed risk mitigation with change activities by developing comprehensive change management plans.
Laboratory Technician
Bega Dairy and Drinks
02.2015 - 01.2022
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Developed new laboratory methods, leading to increased testing capabilities.
- Coordinated and managed laboratory projects and experiments.
- Set and oversaw quality assurance guidelines for laboratory work.
- Developed new protocols and improved existing laboratory processes.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Education
Bachelor of Science - Biochemistry And Microbiology
University of Tasmania
Hobart12-2000
Skills
- Lean manufacturing principles
- SAP
- Technical writing proficiency
- Data analysis techniques
- Quality management system expertise
- Document control management
- Problem-solving abilities
- Continuous improvement strategies
- Risk Assessment
- Strategic Planning
- Change Management
- Regulatory Compliance
Timeline
Quality Systems Coordinator
Bega Dairy and Drinks
01.2022 - 08.2024
Laboratory Technician
Bega Dairy and Drinks
02.2015 - 01.2022
Bachelor of Science - Biochemistry And Microbiology
University of Tasmania
Similar Profiles
Ross DuckworthRoss Duckworth
Production Forklift Operator at Bega Dairy and DrinksProduction Forklift Operator at Bega Dairy and Drinks
Ben HallBen Hall
Pasteuriser at Bega Dairy And DrinksPasteuriser at Bega Dairy And Drinks
Raj MahendranRaj Mahendran
Route Operations Leader at Bega Dairy & DrinksRoute Operations Leader at Bega Dairy & Drinks
PRIYANKA SAVLAPRIYANKA SAVLA
Senior Executive - Finance & Accounts at Sejal Glass LimitedSenior Executive - Finance & Accounts at Sejal Glass Limited
Licelle HawkinsLicelle Hawkins
Head of Operations & Retail at Francesca JewelleryHead of Operations & Retail at Francesca Jewellery