Summary
Overview
Work History
Education
Skills
Timeline
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Jess Horan

Jess Horan

Euroka,NSW

Summary

About me 🌸

Dynamic and results-driven professional with strong leadership skills, quickly learning previously with my work experience in different sectors I am however Hardworking and passionate growing up in a family business household. I have strong organizational skills always Ready to help team achieve company goals, bubbling personality with an honest and trustworthy attitude, I have been a stay at home mum for 4 years caring and nurturing for my two sons, however I am looking forward to entering the workforce in a full time role

~ Jess

Overview

9
9
years of professional experience

Work History

Waitress Supervisor

Bumpers by the Sea
01.2016 - 04.2025
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Support Worker

Macleay Valley Support Services
01.2021 - 11.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Apprentice Hair Dresser

Choa Bella Hair
01.2020 - 12.2022
  • ~ assist with salon duties maintaining a clean and organized salon, preparing clients for services, and ensuring the salon environment is safe and healthy.
  • ~ Prepping hair for colour, blowouts ect
  • ~ greet clients, understand their preferences, and offer advice on hair care and products
  • ~ assist with scheduling appointments, processing payments, and handling inquiries. attend training sessions to learn theory, techniques, and industry standards, encouraged to ask questions, seek feedback, and continuously improve my skills under the supervision of my mentors.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Answered telephone calls to provide information and schedule new appointments.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.

Education

St Paul’s College
Kempsey, NSW
12.2016

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Strong leadership
  • Hygiene standards
  • Customer service
  • Food safety

Timeline

Support Worker

Macleay Valley Support Services
01.2021 - 11.2023

Apprentice Hair Dresser

Choa Bella Hair
01.2020 - 12.2022

Waitress Supervisor

Bumpers by the Sea
01.2016 - 04.2025

St Paul’s College

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Jess Horan