Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jessica Ko

Applecross,WA

Summary

I’m a qualified Remedial Massage Therapist and formal Makeup Artist with a genuine passion for helping people feel their best (especially women) who want to reconnect with their bodies and boost their confidence. My background in the luxury beauty and wellness industry has given me a strong foundation in delivering exceptional client care and creating a calm, supportive environment. I combine effective, tailored treatments with a compassionate approach to help each client feel relaxed, restored, and empowered in their wellbeing.

Overview

7
7
years of professional experience

Work History

Remedial Massage Therapist

Urban Massage Studio
04.2025 - Current
  • Delivered tailored remedial massage treatments to address client-specific needs and conditions.
  • Collaborated with clients to develop personalized wellness plans enhancing overall health outcomes.
  • Conducted thorough assessments of client musculature to identify areas requiring targeted therapy.
  • Maintained a clean and organized treatment environment, ensuring adherence to safety and hygiene protocols.
  • Increased repeat clientele with personalized care plans and consistent follow-up communications.

Administrative Assistant

Eco Outdoor
04.2024 - Current
  • Assisted customers through phone calls, emails, and in-person interactions by addressing inquiries and processing orders.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Processed orders and returns accurately, ensuring timely fulfillment and service quality.
  • Utilized CRM software to track interactions, improving communication and follow-up procedures.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Remedial Massage Therapist

Life Wellness Massage
01.2023 - 01.2024
  • Managed appointment bookings via Cliniko, answered phone inquiries, and greeted clients, ensuring a welcoming and professional environment.
  • Take payments via HICAPS and Cash, EFTPOS and other payments and adhere to practice billing policy.
  • Provided a range of massage therapies, including Remedial, Relaxation, Deep Tissue, Sports Massage, Trigger Point Therapy, Myofascial Release, and Reflexology, tailored to individual client needs.
  • Conducted clinical assessments to develop personalised treatment plans aimed at improving mobility, reducing pain, and promoting overall well-being.
  • Efficiently managing appointment schedules while ensuring each client receives appropriate treatment time.
  • Maintaining client privacy and confidentiality in line with professional ethics and industry standards.

Store Management Team / Senior Beauty Advisor

Sephora
01.2022 - 01.2023
  • Acting as a Store Management Team, by supporting Store Manager and Assistant Store Manager to achieve store KPI's and Targets.
  • HR-Related Skills
  • Recruited, onboarded, and provided comprehensive training to new employees, ensuring they were equipped with the skills and knowledge to succeed on the sales floor.
  • Created and managed roster for full-time/casual employees.
  • Reviewed and approved weekly timesheets, ensuring accurate alignment with the fortnightly pay cycle and compliance with company policies.
  • Customer Service / Artistry Related Skills
  • Resolved customer complaints both in-person and online promptly and effectively, handling each in a professional manner.
  • Displayed empathy and patience when handling difficult situations, ensuring customers felt respected and understood.
  • Created personalised/tailored Makeup looks based on clients' specific requests, occasions, preferences, and skin types/conditions.
  • Analysed clients' features and provided expert advice to enhance their natural beauty, highlighting their best features and minimising imperfections.

Beauty Advisor

Chanel
10.2018 - 06.2019
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Conducted product demonstrations, showcasing features and benefits to drive customer engagement.
  • Advised clients on skincare and makeup products to enhance personal beauty routines.
  • Conducted makeup application demonstrations, skincare demonstrations and hand massage&fragrance layering application to showcase product effectiveness and educate clients on proper techniques.

Education

Diploma - Remedial Massage

TAFE North Metropolitan
01.2020

Certificate - Make Up Artistry

Beauty People Institution
South Korea
01-2014

Skills

  • Valid membership in MMA
  • Health fund provider registration
  • Possesses liability protection insurance
  • First Aid & CPR Certificate
  • Experience with Cliniko management tools
  • Swedish massage, Deep tissue massage, Client consultation, Stretching techniques, Relaxation techniques, Sports massage, Myofascial release, Trigger point therapy, Reflexology, Treatment Planning
  • Administrative procedures - Complaint handling, Payment processing, Professional telephone demeanour, Follow-up skills

Timeline

Remedial Massage Therapist

Urban Massage Studio
04.2025 - Current

Administrative Assistant

Eco Outdoor
04.2024 - Current

Remedial Massage Therapist

Life Wellness Massage
01.2023 - 01.2024

Store Management Team / Senior Beauty Advisor

Sephora
01.2022 - 01.2023

Beauty Advisor

Chanel
10.2018 - 06.2019

Diploma - Remedial Massage

TAFE North Metropolitan

Certificate - Make Up Artistry

Beauty People Institution
Jessica Ko